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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

[Artem Temos]

this is my admin access.

• This reply was modified 10 months, 1 week ago by Artem Temos.

Please use the Private content field to post your information. Also, keep all plugins temporarily turned off.

all plugins were temporarily turned off. but the problem is not solved

Please keep the temporarily turned off so we can check this too.

Kind Regards

ok !

We don’t see the problem on your website at the moment. Here is a screenshot https://gyazo.com/5f99f41e4d519e1625a8da3dde496c4d
Try to clear your browser cache and test how it works.

thank you so much!!

You are always welcome. Feel free to contact us if you have any further questions.

[Author]

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