Header logo not displayed, URL is incomplete

The header logo is not displayed, URL is incomplete. :

Domain missing:
https://<No display Domain>/wp-content/uploads/2021/03/logo-19.png
The header has been built with the import option, additionally, since it is not shown, I loaded it with the image option.

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Hi enrique.chala,

Thanks for reaching to us.

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

I did the recommended test but it works, the same error remains.

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Hi enrique.chala,

Thanks for details.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Good morning, yes please, I already made a backup.
Thank you so much
Atte.

Hi enrique.chala,

I can’t access your site https://prnt.sc/UwNhA5q1-v4H

Please check it again.

Regards,

Good evening, sorry, I just woke up the system.
Thank you so much.

Hi enrique.chala,

Please comment out or remove these code lines in wp-config.php file and check again https://prnt.sc/O9CRLv9heflY

Regards,

Good morning. I made the changes but the application crashed and stopped working.
Please tell me

Hi enrique.chala,

I kindly ask that you provide me temporary FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Good morning, access Ftp services

Hi enrique.chala,

Thanks for details.

The FTP worked, however, any changes does not effected. Could you please provide me exactly directory, where you site located?

Regards,

good morning, this is:

/site/wwwroot

Hi enrique.chala,

Thanks for details.

I tried to make changes few times but it doesn’t work, I still can’t access your site https://prnt.sc/nrECfuk_CoAA I also enabled debug log but no log file generated. Please check with your hosting again.

Meanwhile, please check below methods when I was able to access the dashboard:

1. The site url in Settings > General greyed out, which caused by constant code lines I answered before https://xtemos.com/forums/topic/header-logo-not-displayed-url-is-incomplete/#post-547856

2. I kindly recommend you to backup .htaccess file and use default content then, which can be found here https://developer.wordpress.org/advanced-administration/server/web-server/httpd/

Let me know how it goes.

Regards,

Good evening, I just restarted the application in Azure, now it is working.
Thank you

Good evening, regarding the url in read mode, it is because the Domain is registered in the Azure interface through domain management.
Thank you very much for your help

Hi enrique.chala,

Thanks for details.

Could you please provide me Azure details? I will check it more deeply, FTP really doesn’t work.

I am sorry for taking it long, I am trying my best to help you figure the root of issue, thanks for understanding.

Regards,

Good morning, do you need the information I attached (AzureDetailAppServices.WordPressApplication.png) ? , or need a specific detail. Please tell me.
Regarding not being able to access the FTP directory, it is strange, I use the Filezilla Client. I attach the image of the configuration (ConfigFilezillaFtpDirectory.png). With Filezilla I attached the image of the directory (DirectoryFtpWebSite.png).

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missing images: ConfigFilezillaFtpDirectory.png, DirectoryFtpWebSite.png.

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Hi enrique.chala,

First of all, take my apologies for the delay in answering because of the weekend.

I passed the ticket to our developer for deeply check, but he can’t go to the admin panel because you had a cache plugin running somewhere https://monosnap.com/file/DVmbjNJ9jci5WSPu8ZO1dUfSW9Z00Q.

But this problem is definitely not related to our theme. Therefore, he would recommends you to contact the server so that they can check this problem from their side.

Regards,

The Azure service provider tells me that it does not modify the URL. For its part, what has the development area said? He tells me please.
Thank you

Hi enrique.chala,

First of all, take my apologies for the delay in answering because of the weekend.

This problem is definitely not related to our theme. Can you please try with another hosting to see if it works?

Regards,

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