header mixes up on "no search resuls"

hi, if someone searches something and finds nothing,in that page he/she sees that the header html changes signifantly.https://i.imgur.com/bjzTuDg.png
where, the normal is this https://i.imgur.com/bjJWpGg.png
just click anything on search engine e.g sgsdfgsdg
strange!
i have deactivated all the third-party plugins, activated the parent theme, then cleared cache.
The sie is test so please feel ok to play around.
Thank you

Hello,

I have tried to find a product and header is the same as on the home page: https://gyazo.com/e5a8086f37ed2e4c77a5451e9fc79e38

Enter the shop page and set color or image background on the page title: https://xtemos.com/docs/woodmart/options-for-pages/

If you have any questions please feel free to contact us.

Best Regards

hello. I think that you might have not understood enough my description,maybe my mistake.
please try to search for a test product. just type anything, even as fas df asf or asfasdfasd.
you will be redirected to the page where you will see no results. There is the problem with the header having changed.please check,thank you

Hello,

Please remove the content from the shop page: https://gyazo.com/e0d84953363f58df8728f0debdbe15a6

Please update the Woocommerce plugin and check the issue.

If the problem persists, please contact us. We shall check deeper.

Best Regards

hi,
i have removed content from shop page https://i.imgur.com/waDIVgD.png and updated woocommerce plugin.
The issue persists.
Please check,
thank you

Hello,

Please remove the row this page should be empty and please copy and remove all your custom CSS to a separate file and check.

Best Regards

hi,the row is deleted.regarding the css , the only Custom CSS is in woodmart theme settings.please proceed as needed.As i said before,it is in test mode.
thanks

Hello,

Please remove CSS check and then paste again.

Best Regards

i also removed css and checked again on new browser.
still the same

Hello,

Please provide FTP access to the private area so that we could check deeper.

Best Regards

i am sending

Hello,

Please check the credentials I cannot log in.

Best Regards

please see attached

Hello,

You have provided FTP to the live site, and we do not have admin access to the site. Please give us admin access to the live site or FTP to the testing.

Best Regards

oh,sorry for that

Hello,

We see this problem and our developers would fix it in the nearest update.

Meanwhile, please find the filter woodmart/inc/shortcodes/product-filters.php

and find this string: return; then replace for return ob_get_clean(); there are two places where you need to do that as shown here: https://take.ms/mc2gg

If you have any questions please feel free to contact us.

Best Regards

hi, i have applied the change but now when user types a non existing product he/she has a blank page. So what now?
P.S i am using child theme
thanks

Hello,

In this situation are you able to provide us your FTP access for the live site so we could troubleshoot it and provide you with a solution?

Best Regards

can you also apply the changes to the test site?
i have sent test site credentials above.
thank you

Hello,

It has been fixed. Please check.

If you have any questions please feel free to contact us.

Best Regards

can you please check if after entered a faulse product, the page redirect to blank page?
in my browsers it does. maybe cache issue?

Hello,

Most likely this is the matter of cache: https://prnt.sc/1jdnegy

If you have any problems with the search try to deactivate A2 Optimized WP and check.

Best Regards

[Author]

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