Header Problem

Hello,
I am writing to report an issue that I have been experiencing with my website, chaleur-naturelle.fr. On certain pages, the header is not appearing as it should. This problem is very recent and I have not made any changes to the website that could have caused this issue.

Specifically, the header is not appearing on the following pages:

https://chaleur-naturelle.fr/boutique/
https://chaleur-naturelle.fr/produit/radiateur-travertino-1100-w-42-x-130-cm/

I have tried accessing these pages on multiple devices and in different web browsers, but the issue persists.

I would appreciate any assistance that you can provide in resolving this issue. Thank you in advance for your help.

Sincerely,
Arthur Fohrer

Hello,

I see the header on both pages: https://gyazo.com/08542ea5737a2a935083a7286422d797

Could you provide more details on how it should be?

Best Regards

Hello,

Thank you for your answer!

Now it is good but there were several problems on the website yesterday evening that have disappeared. In particular, I had 2 problems yesterday evening:
– the header disappeared on some pages
– the mobile version were displayed on the desktop

Hello,

Please check the template of the page, you could select “Canvas” and the header may disabpper.

Please provide the page URL where we can see that.

Best Regards

Hello again,

The problem is appearing again.

The header is not appearing on the following pages:
– https://chaleur-naturelle.fr/boutique/
– https://chaleur-naturelle.fr/produit/radiateur-travertino-1100-w-42-x-130-cm/

Can you please have a look? a screenshot is attached

Attachments:

You must be logged in to view attached files.

The problem is solved. It is something I have noticed a lot.

Several bugs are constantly appearing:
– the header disappears on some pages;
– the mobile page is sometimes appearing on the desktop page.

I have to log in and to artificially update the page. Then, usually the problem is solved.

Hi,
Have you try to disable WProcket and install another cache plugin?
This issue seems familiar to me.

Do you think WP Rocket is causing the issues? And what exactly is causing the issues in this pluggin?

Because the plugin is accelerating a lot the website so it has an added-value

I am sure! Try to deactivated and see by your self.
I am fun too of using WP Rocket, but it seems to broke header while preloading the css styles.
Also, you noticed that the missing header is playing randomly in several pages.
I think its better to talk and with Wp Rocket support team.

Hello,

Please disable this option: https://monosnap.com/file/L6bAXjdHuwCSWAFgkn8G6CXh9SxLwv You can find it in the Theme Settings > Other. Then clear all the cache and check again.

If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts