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Hello. I purchased a license, but lost access to hosting.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #558990

    shyshlovkyrylo
    Participant

    Good afternoon. I described the problem in a private message

    #558992

    shyshlovkyrylo
    Participant

    one more

    #559127

    Hello,

    01. One regular license allows you to use our theme for a single project/website. For multiple projects, you need to purchase one regular license per domain/website. https://themeforest.net/licenses/terms/regular

    If you want to move the license, You need to delete your old activation first and activate a new one. You can do this in your account on our website https://xtemos.com/my-account/

    02. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Best Regards.

    #559833

    shyshlovkyrylo
    Participant

    Hello. i bye new license , activate it. turn off all plugins but checkout fields still not work. On cart page buttons have strange styles

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    #559917

    Hello,

    Please share the new domain URL So i will check on your site and give you a possible solution.

    Best Regards.

    #559919

    shyshlovkyrylo
    Participant
    #560128

    Hello,

    Your cart and checkout pages are built with blocks:
    https://ibb.co/xDd9Bkr

    I kindly recommend that you remove the blocks and create Cart and Checkout pages with the default [woocommerce_cart], [woocommerce_checkout] https://prnt.sc/2V8-iXGB8Gb2 shortcode.

    Best Regards.

    #560169

    shyshlovkyrylo
    Participant

    Thank you. Done and work. But i did not do any changes on it previously. Only install you theme ) just for your information

    #560266

    Hello,

    Maybe you have tried to edit the page with elementor that is why creating the issue.

    If you have faced any issue related to our theme feel free to contact us.

    Best Regards.

Viewing 9 posts - 1 through 9 (of 9 total)