Help

Hello
We recently purchased the theme and we need your help in solving some problems.

Hello,

Sorry to say but we didn’t seem to understand your concern. Could you please elaborate your concern more with some useful Screenshots and the Page URLs so that we can better understand and assist you accordingly.

Further, you can check out the Theme’s Documentation guide regarding the Installation and Theme configuration:

https://xtemos.com/docs-cat/installation-and-update/?theme=woodmart
https://xtemos.com/docs-cat/theme-configuration/?theme=woodmart

Best Regards

We keep getting an Ajax error

Hello,

Sorry to hear about the inconvenience. Firstly, please take complete backup of your current Site first and then kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Also, please mention with which Page Builder plugin you want to import the Demo with i.e. Elementor or WPBakery.

Best Regards.

Ok

Hello,

Sorry to say but your provided WP-ADMIN Login details aren’t working. Can you please share valid WP-ADMIN Login details of your Site so that we can proceed further in this regard.

Best Regards

Pass

Hello,

Sorry to say but we have tried from every possible way your newly provided Password but it still wasn’t working. Kindly, please provide your WP-ADMIN Login details in the Private Content in the below list format for better understanding.

WP-ADMIN URL:
WP-ADMIN USERNAME:
WP-ADMIN PASSWORD:

Best Regards.

Hello

Sorry

Something

Hello,

Ok, so we have now imported the Black Friday demo on your Site with the Elementor page builder as mentioned. Please check back your Site after completely clearing browser and server cache.

In this pursuit, we deactivated the third party Plugins on your Site to avoid any mishap. You can activate them again according to your choice.

Best Regards

Error

Attachments:

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Hello,

Sorry for the inconvenience but actually, the new Widget style of the WP shows Warnings even with the Default WP Theme too and doesn’t work well.

So, we would recommend you to install the “Classic Widgets” plugin on your Site and then you can easily use the Widgets area as per your choice.

Here is the Plugin URL: https://wordpress.org/plugins/classic-widgets/

Best Regards.

License

Hello,

You can deactivate all the domains in your account on the https://xtemos.com/ website

Best Regards.

Ticket

Hello,

Yes, please create a new topic every time when you will face new issues.

Have a wonderful day.

Topic Closed.
Best Regards.

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