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HELPP!I install the theme and you only see the menu

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  • #16858

    patricio da acosta
    Participant

    Goodnight!

    Buy theme basel by themeforest
    And when I install some of the themes it looks like this. . . .

    Install all the plugins previously.

    Fashion Flat theme
    Only the menu is displayed
    You can not see the button on the left or the rest of the body ….

    Probe it on localhost and you see all the content! But online not

    Attachments:
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    #16863

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    Please, turn on a debug mode to see what the error is there. https://codex.wordpress.org/Debugging_in_WordPress

    Kind Regards
    XTemos Studio

    #16894

    patricio da acosta
    Participant

    Tell me this

    The only item that works is beer and the interior pages

    #16895

    patricio da acosta
    Participant

    debug log

    [27-Jul-2017 20:37:25 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.wordpress.org\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”190.17.131.0″,”locale”:”es_ES”,”timezone”:”America\/Buenos_Aires”}},”response_code”:200,”response_body”:{“location”:{“ip”:”190.17.131.0″},”events”:”1 events trimmed.”}}

    #16902

    Artem Temos
    Keymaster

    Hi,

    Have you activated the debug mode as described in the documentation we sent you?

    Thank you

    #16943

    patricio da acosta
    Participant

    If I put it in active mode the debug.
    I need a solution please, nigun of the demo I can visualize
    Only the menu is visible and nothing else

    my wp-config
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );
    @ini_set( ‘display_errors’, 0 );
    define( ‘SCRIPT_DEBUG’, true );

    #16944

    Artem Temos
    Keymaster

    Could you please send us your admin and FTP access?

    #16945

    patricio da acosta
    Participant

    Yes!

    Thanksss you!

    #16947

    Artem Temos
    Keymaster

    Sorry, but we can’t connect to your server with this data. Please check the credentials.

    #16948

    patricio da acosta
    Participant

    Probe it and these are the keys and access

    #16949

    patricio da acosta
    Participant

    Attached photo of debug log

    [27-Jul-2017 20:37:25 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.wordpress.org\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”190.17.131.0″,”locale”:”es_ES”,”timezone”:”America\/Buenos_Aires”}},”response_code”:200,”response_body”:{“location”:{“ip”:”190.17.131.0″},”events”:”1 events trimmed.”}}
    [27-Jul-2017 21:31:44 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 21:31:44 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 21:31:44 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 21:31:46 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 21:31:46 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 21:31:46 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 21:33:59 UTC] PHP Notice: Undefined index: attribute_swatch_size in /home/netfreaksar/public_html/wp-content/themes/basel/inc/woocommerce/attributes-meta-boxes.php on line 32
    [27-Jul-2017 21:34:00 UTC] PHP Warning: Missing argument 2 for register_taxonomy(), called in /home/netfreaksar/public_html/wp-content/themes/basel/inc/dummy-content/base/after.php on line 160 and defined in /home/netfreaksar/public_html/wp-includes/taxonomy.php on line 371
    [27-Jul-2017 21:34:00 UTC] PHP Notice: Undefined variable: object_type in /home/netfreaksar/public_html/wp-includes/taxonomy.php on line 384
    [27-Jul-2017 21:34:00 UTC] PHP Notice: Undefined variable: object_type in /home/netfreaksar/public_html/wp-includes/taxonomy.php on line 401
    [27-Jul-2017 21:34:17 UTC] PHP Notice: Undefined index: –select– in /home/netfreaksar/public_html/wp-content/themes/basel/inc/classes/Import.php on line 216
    [27-Jul-2017 21:34:17 UTC] PHP Notice: Undefined index: –select– in /home/netfreaksar/public_html/wp-content/themes/basel/inc/classes/Import.php on line 218
    [27-Jul-2017 22:32:39 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 22:32:39 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 22:32:39 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 22:32:41 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 22:32:42 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [27-Jul-2017 22:32:42 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 15:07:19 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 15:07:19 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 15:07:19 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 16:29:52 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 16:29:52 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 16:29:52 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
    [28-Jul-2017 17:57:54 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.wordpress.org\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”91.202.144.0″,”locale”:”es_ES”,”timezone”:”Europe\/Kiev”}},”response_code”:200,”response_body”:{“location”:{“ip”:”91.202.144.0″},”events”:”0 events trimmed.”}}

    #16950

    patricio da acosta
    Participant

    pic

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    #16952

    patricio da acosta
    Participant

    I change a new ftp and install wordpress but the problem continues.
    In localhot works perfect
    The new access

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    #16957

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we still can’t access your server with the FTP credentials.

    Regards

    #16971

    patricio da acosta
    Participant

    So what do I ask, themeforest to get my money back?
    Because if the theme does not work for me it will not work for me ..

    #16972

    patricio da acosta
    Participant

    I am from Argentina, can that be why they can not access ftp?
    I enter with the keys I send them

    #16978

    Artem Temos
    Keymaster

    Hi,

    We can’t know why your FTP access is not working. Unfortunately, we are not able to fix the problem without looking into your theme files.

    You can request a refund on ThemeForest and we will accept it if the theme doesn’t work as described.

    Kind Regards

    #16999

    patricio da acosta
    Participant

    With this must be able to enter

    #17000

    patricio da acosta
    Participant

    Check in my hosting and tell me to send me your ip to see if it is blocked

    #17012

    Artem Temos
    Keymaster

    Hello,

    We noticed that there is some problem with your server and Visual Composer elements like Single Image, Promo popup or any other that use images don’t work and give some errors. Unfortunately, there are no any PHP errors shown on the site and we can’t identify it. We suggest you to contact hosting providers support for help in this question.

    Regards

    #17013

    patricio da acosta
    Participant

    What kind of mistake could it be? So I consult in my hosting?

    Thanks for your reply

    #17014

    Artem Temos
    Keymaster

    Maybe they can identify the error on the home page that prevents it from being fully loaded.

Viewing 22 posts - 1 through 22 (of 22 total)