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HELPP!I install the theme and you only see the menu
- This topic has 21 replies, 2 voices, and was last updated 7 years, 5 months ago by Artem Temos.
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July 27, 2017 at 4:02 am #16858
patricio da acostaParticipantGoodnight!
Buy theme basel by themeforest
And when I install some of the themes it looks like this. . . .Install all the plugins previously.
Fashion Flat theme
Only the menu is displayed
You can not see the button on the left or the rest of the body ….Probe it on localhost and you see all the content! But online not
Attachments:
You must be logged in to view attached files.July 27, 2017 at 6:20 am #16863
Artem TemosKeymasterHello,
Thank you so much purchasing our theme and contacting our support center.
Please, turn on a debug mode to see what the error is there. https://codex.wordpress.org/Debugging_in_WordPress
Kind Regards
XTemos StudioJuly 27, 2017 at 8:53 pm #16894
patricio da acostaParticipantTell me this
The only item that works is beer and the interior pages
July 27, 2017 at 8:54 pm #16895
patricio da acostaParticipantdebug log
[27-Jul-2017 20:37:25 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.wordpress.org\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”190.17.131.0″,”locale”:”es_ES”,”timezone”:”America\/Buenos_Aires”}},”response_code”:200,”response_body”:{“location”:{“ip”:”190.17.131.0″},”events”:”1 events trimmed.”}}
July 28, 2017 at 6:21 am #16902
Artem TemosKeymasterHi,
Have you activated the debug mode as described in the documentation we sent you?
Thank you
July 28, 2017 at 4:50 pm #16943
patricio da acostaParticipantIf I put it in active mode the debug.
I need a solution please, nigun of the demo I can visualize
Only the menu is visible and nothing elsemy wp-config
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );
define( ‘SCRIPT_DEBUG’, true );July 28, 2017 at 4:59 pm #16944
Artem TemosKeymasterCould you please send us your admin and FTP access?
July 28, 2017 at 5:43 pm #16945
patricio da acostaParticipantYes!
Thanksss you!
July 28, 2017 at 6:37 pm #16947
Artem TemosKeymasterSorry, but we can’t connect to your server with this data. Please check the credentials.
July 28, 2017 at 6:45 pm #16948
patricio da acostaParticipantProbe it and these are the keys and access
July 28, 2017 at 11:23 pm #16949
patricio da acostaParticipantAttached photo of debug log
[27-Jul-2017 20:37:25 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.wordpress.org\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”190.17.131.0″,”locale”:”es_ES”,”timezone”:”America\/Buenos_Aires”}},”response_code”:200,”response_body”:{“location”:{“ip”:”190.17.131.0″},”events”:”1 events trimmed.”}}
[27-Jul-2017 21:31:44 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 21:31:44 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 21:31:44 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 21:31:46 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 21:31:46 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 21:31:46 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 21:33:59 UTC] PHP Notice: Undefined index: attribute_swatch_size in /home/netfreaksar/public_html/wp-content/themes/basel/inc/woocommerce/attributes-meta-boxes.php on line 32
[27-Jul-2017 21:34:00 UTC] PHP Warning: Missing argument 2 for register_taxonomy(), called in /home/netfreaksar/public_html/wp-content/themes/basel/inc/dummy-content/base/after.php on line 160 and defined in /home/netfreaksar/public_html/wp-includes/taxonomy.php on line 371
[27-Jul-2017 21:34:00 UTC] PHP Notice: Undefined variable: object_type in /home/netfreaksar/public_html/wp-includes/taxonomy.php on line 384
[27-Jul-2017 21:34:00 UTC] PHP Notice: Undefined variable: object_type in /home/netfreaksar/public_html/wp-includes/taxonomy.php on line 401
[27-Jul-2017 21:34:17 UTC] PHP Notice: Undefined index: –select– in /home/netfreaksar/public_html/wp-content/themes/basel/inc/classes/Import.php on line 216
[27-Jul-2017 21:34:17 UTC] PHP Notice: Undefined index: –select– in /home/netfreaksar/public_html/wp-content/themes/basel/inc/classes/Import.php on line 218
[27-Jul-2017 22:32:39 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 22:32:39 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 22:32:39 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 22:32:41 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 22:32:42 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[27-Jul-2017 22:32:42 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 15:07:19 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 15:07:19 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 15:07:19 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 16:29:52 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 16:29:52 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 16:29:52 UTC] PHP Notice: Trying to get property of non-object in /home/netfreaksar/public_html/wp-content/themes/basel/inc/shortcodes.php on line 1127
[28-Jul-2017 17:57:54 UTC] WP_Community_Events::maybe_log_events_response: Valid response received. Details: {“api_url”:”https:\/\/api.wordpress.org\/events\/1.0\/”,”request_args”:{“body”:{“number”:5,”ip”:”91.202.144.0″,”locale”:”es_ES”,”timezone”:”Europe\/Kiev”}},”response_code”:200,”response_body”:{“location”:{“ip”:”91.202.144.0″},”events”:”0 events trimmed.”}}July 28, 2017 at 11:25 pm #16950
patricio da acostaParticipantpic
Attachments:
You must be logged in to view attached files.July 29, 2017 at 2:41 am #16952
patricio da acostaParticipantI change a new ftp and install wordpress but the problem continues.
In localhot works perfect
The new accessAttachments:
You must be logged in to view attached files.July 29, 2017 at 8:44 am #16957
Artem TemosKeymasterHello,
Sorry, but we still can’t access your server with the FTP credentials.
Regards
July 29, 2017 at 8:19 pm #16971
patricio da acostaParticipantSo what do I ask, themeforest to get my money back?
Because if the theme does not work for me it will not work for me ..July 29, 2017 at 8:25 pm #16972
patricio da acostaParticipantI am from Argentina, can that be why they can not access ftp?
I enter with the keys I send themJuly 30, 2017 at 12:59 am #16978
Artem TemosKeymasterHi,
We can’t know why your FTP access is not working. Unfortunately, we are not able to fix the problem without looking into your theme files.
You can request a refund on ThemeForest and we will accept it if the theme doesn’t work as described.
Kind Regards
July 30, 2017 at 5:19 pm #16999
patricio da acostaParticipantWith this must be able to enter
July 30, 2017 at 7:46 pm #17000
patricio da acostaParticipantCheck in my hosting and tell me to send me your ip to see if it is blocked
July 31, 2017 at 2:46 pm #17012
Artem TemosKeymasterHello,
We noticed that there is some problem with your server and Visual Composer elements like Single Image, Promo popup or any other that use images don’t work and give some errors. Unfortunately, there are no any PHP errors shown on the site and we can’t identify it. We suggest you to contact hosting providers support for help in this question.
Regards
July 31, 2017 at 3:43 pm #17013
patricio da acostaParticipantWhat kind of mistake could it be? So I consult in my hosting?
Thanks for your reply
July 31, 2017 at 3:53 pm #17014
Artem TemosKeymasterMaybe they can identify the error on the home page that prevents it from being fully loaded.
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