Hi i have porble with inport demo

Hi,

When i try to import prebuilt site it stuck on %15.

Error: The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

I have update th php.in to the 300 second but nothing!!!

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

[Artem Temos]

Yes of coerce :

• This reply was modified 9 months, 4 weeks ago by Artem Temos.

Please, will the inspection from you take place today?

Please, send us your FTP access so we can check it deeper to see why it works so slowly.

Also, when I create html block there was no elementor

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We’re sorry, we know we’ve tired you enough today! Instead we encountered too many problems with the installation and proceeded to delete and install from scratch! However, again we face the problem that the site remains at 15% and does not load anymore! In the previous case, a few hours ago, did you do something and did the memory load normally?

I have tried everything but nothing! Can you please install the main demo please

Sure, please, send us your FTP access as we asked in our previous reply so we can check this.

[Artem Temos]

Thank you very much

• This reply was modified 9 months, 3 weeks ago by Artem Temos.

Please, use the Private content field to hide your access from the public.

We need FTP access so if you don’t have this information you can ask your hosting provider for help.

Sure¨
Thank you very much

Sorry, but we can’t connect to your server with this FTP access https://gyazo.com/327e45abbeca5f8048b42c6fe5fbe1d9

Please login to the panel as we can’t find the problem. Soon we will change our password!
You would help us a lot!

Good evening, have you progressed to any work please!
Also, you have installed the Select Query Monitor
Query Monitor?

We checked your website but can’t find the reason why the import process is so slow. In your case, you can increase the timeout to 20-30 minutes to complete the import. But anyway, there are some problems with your server performance because it should work much faster.
We also tested a default WooCommerce dummy and it needs 10x time to complete comparing to other servers we worked with.

At this moment you have installed and I can’t choose a demo! What should I do, delete and reinstall the theme to do the tests with time increase?

You can Remove the dummy content in Dashboard -> WoodMart -> Prebuilt websites and try to import it again multiple times.

Good evening, I am coming back again for the same issue but for a different website where it is on a different server than the one we discussed above! We are trying to install again on a new website like yours but again we get the following error! Can you please help me as soon as possible?
Web site: smokersland.gr

Good evening, I am coming back again for the same issue but for a different website where it is on a different server than the one we discussed above! We are trying to install again on a new website like yours but again we get the following error! Can you please help me as soon as possible?

By the way, we have increased all the limits exactly as you describe them!

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Hello,

Please, send us your admin and FTP access for this website so we can check this issue.

Kind Regards

Hi,

When i try to import prebuilt site it stuck on %15.

Error: The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

I have update th php.in to the 300 second but nothing!!!
the web site is : https://stavrouhome-agora.gr/

Hello,

To fix the issue try to edit the file wp-content/plugins/woodmart-core/importer/class-wp-import.php and add the following code after the line $url = str_replace( 'http:', 'https:', $url ); as shown on the screenshot https://gyazo.com/5346a3735046082f80b6651c8452a7a6

if ( strpos( $url, 'wp-content/uploads/' ) && strpos( $url, '/dummy.xtemos.com/' ) ) {
    $url = str_replace( 'https://dummy.xtemos.com/', 'https://woodmart-dummy.b-cdn.net/', $url );
}

After doing this, go to WoodMart -> Dummy content, remove previously imported dummy content, and import it from scratch. Let me know if it helps.

Kind Regards

[Author]

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