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Hidden block are at the bottom of the product page

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  • #486619

    homebeautys
    Participant

    There are some strange div blank blacks at the bottom of the product page, it is not shown on the homepage or other pages, but only on the product page.

    I don’t know what that is, and don’t know how to remove it from the product page, please see the picture attached

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    #486652

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #486660

    homebeautys
    Participant

    ok, see the access below

    #486675

    Hello,

    Please check the Dashboard > Layout, find the Single product template and remove this block.

    I could not enter as your site has two-factor authentication.

    If you have any questions please feel free to contact us.

    Best Regards

    #487798

    homebeautys
    Participant

    please try this admin account, the two-factor authentication was removed.
    i couldn’t find this block in single page layout. thank you very much

    #488021

    Hello,

    Sorry, I still see the authentication: https://gyazo.com/06a7757f0b49953e1b653dfd60a95faa

    If you have any questions please feel free to contact us.

    Best Regards

    #490286

    homebeautys
    Participant

    could you please try again? I disabled the two-way authentication in login security. thank you!

    #490596

    Hello!

    We have checked and we see that issue is caused by third parties plugins, as soon as you deactivate all the plugins the issue disappears: https://monosnap.com/file/tjDiZI5szjaZy8O1ZIwbE6AqLgmmBZ

    Please try to enable this option in the Theme Settings: https://monosnap.com/file/K8OJ04m7QC8QdYFQfFQxknwrOSFkql

    If you have any questions please feel free to contact us.

    Best Regards

    #490711

    homebeautys
    Participant

    thank you , that part was gone but without deactivating all the plugins.

    #490897

    Hello,

    We are glad the issue has been solved.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)

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