Home page content disappears after publishing in Elementor

**Title: Home page content disappears after publishing in Elementor — persists after updating to 4.3.5**

Hello XTemos Support Team,

I need assistance with a recurring issue affecting only my Home page. Other pages save normally.

The Home page appears complete in the Elementor editor. However, when I click **Publish/Update**, most or all of its content disappears. The content is then missing both on the website and when I reopen the Elementor editor.

**Current setup**

– Hosting: Hostinger
– WordPress: 7.1.3
– WoodMart: 8.6.4
– WoodMart Core: 1.1.9
– Elementor: 4.3.5 — updated from 4.3.4 during troubleshooting
– WooCommerce: 11.2.1
– LiteSpeed Cache: 7.9.1

**Troubleshooting already performed**

– Restored previous Home page revisions. The full content appeared in the editor after applying a revision, but disappeared again after publishing.
– Saved the complete layout as an Elementor template and tried inserting it into a separate test page. The full content did not persist after saving.
– Tested Elementor Safe Mode. Revisions did not load correctly in that mode; disabling it allowed them to display again.
– Deactivated Angie. This initially appeared to help, but the saving issue returned. Angie remains deactivated.
– Updated Elementor from 4.3.4 to 4.3.5. The issue persists.

**Hostinger’s investigation**

Hostinger support checked the server resources and database and reported that both were healthy. During their investigation, while Elementor 4.3.4 was installed, they observed this JavaScript error when attempting to publish the Home page:

Uncaught TypeError: Cannot read properties of undefined (reading 'isDesignable')

They attributed the issue to a compatibility conflict involving Elementor and the WoodMart/XTemos widgets used on the Home page, and recommended further investigation by the theme developer. I have not yet confirmed whether the same console error occurs with Elementor 4.3.5, although the content-loss behavior continues.

Could you please investigate whether these versions have a known compatibility issue and help identify the widget or code responsible? Please advise whether a patch, configuration change, or specific compatible version is required.

I can provide screenshots of Hostinger’s findings and temporary access through the Private Content field if needed. Please coordinate any changes or destructive tests with me beforehand, as I need to preserve the existing page content and revisions.

Thank you for your assistance.

Hello,

Thank you for the detailed report and for listing everything you have already tried.

We don’t have any known compatibility issue between WoodMart 8.6.4 and Elementor 4.3.x that causes page content to be lost on save. We also checked the error Hostinger found:
Uncaught TypeError: Cannot read properties of undefined (reading 'isDesignable')

Please do not run any more tests on the live Home page for now. Instead:

1. If your Hostinger plan includes staging, please create a staging copy of the website so we can test there without touching your live content and revisions.
2. Please make sure Elementor > Settings > Features > Container is set to Active. Please only check this setting and don’t change it yet. If it is inactive, just let us know. WoodMart’s Elementor layouts rely on this feature, and we have seen it cause problems with saving and restoring revisions before.
3. If you can, open the Home page in Elementor with version 4.3.5 and press F12 to open the browser console. Click Publish, then take a screenshot of any errors that appear. Please also attach Hostinger’s screenshots.
4. Send us WordPress admin access (and the staging URL, if you create one) through the Private Content field.

We will only work on the staging copy, if you provide one. We won’t change anything on the live website without agreeing with you first.

Best Regards

Everything worked as expected in the test store. Further details regarding the case follow privately.

Please close the topic and delete the attachments, as I discovered the issue was with the temporary domain provided by the Hostinger panel; the problem did not recur after publishing with the permanent domain.

Hello,

Thank you for the update. We’re glad to hear that you identified the issue and that publishing works correctly using your permanent domain.

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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