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Home page Crash
- This topic has 12 replies, 2 voices, and was last updated 9 months, 1 week ago by
Luke Nielsen.
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AuthorPosts
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November 20, 2023 at 10:14 am #513697
billychen0917ParticipantI have been using woodmart accessories theme for a few days, and my home page started to crash for unknown reason, I need help to fix this issue
November 20, 2023 at 11:30 am #513730
Luke NielsenKeymasterHello,
Could you please remove all content and then import that demo again?
Looking forward to hearing back from you!
Kind Regards
November 20, 2023 at 5:07 pm #513890
billychen0917Participantit’s not working
November 20, 2023 at 5:29 pm #513898
Luke NielsenKeymasterHello,
In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
November 21, 2023 at 10:02 am #514016
billychen0917ParticipantOk,please help me check out
November 21, 2023 at 1:17 pm #514116
Luke NielsenKeymasterHello,
The issue is fixed, please recheck it on your side: https://take.ms/PVran
Thank you for your time.
Kind Regards
November 21, 2023 at 2:56 pm #514150
billychen0917ParticipantThanks for your help, appreciate it!
May I know what settings that caused the issues and how do I avoid similar issue in the future?
November 21, 2023 at 3:06 pm #514161
Luke NielsenKeymasterHello,
The Elementor was disabled for the Home page, so I switched to Elementor by clicking on this https://take.ms/HuL61 button and the Home page started to work well.
Kind Regards
November 25, 2023 at 2:14 pm #515508
billychen0917ParticipantIt looks like my home page crashed again on Home page, and I clicked the “Edit using elementor” button, it doesn’t fix the issue, maybe I didn’t clicked it correctly? Please check out the screenshoot in attachment.
Attachments:
You must be logged in to view attached files.November 27, 2023 at 5:08 am #515723
billychen0917ParticipantHello Luke, the same issues happened again when I switch to another woodmart theme. This time home page about us and contact us not displaying properly. I have nothing to do except for deleting those contents. Can this be fixed?
November 28, 2023 at 10:24 am #516196
Luke NielsenKeymasterHello,
Can I reimport content on your website?
Looking forward to collaborating with you!
Kind Regards
November 28, 2023 at 6:52 pm #516540
billychen0917ParticipantYes please, I need to fix the issue asap. You can login my dashboard with same info
November 29, 2023 at 11:25 am #516746
Luke NielsenKeymasterHello,
I have reimport the content and now it looks well: https://take.ms/bSp8Y
The issue was in the “Starter Templates” plugin which affects the correct import so as a result you saw that bad appearance. I do not suggest to use that plugin. https://take.ms/QIe91
Let me know if you have any questions.
Kind Regards
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