Home page down

[jeanefigueiredo2013]

My homepage was not working. So I had to update the site’s php to version 8.4 and after that the theme stopped working completely.

• This topic was modified 3 months, 2 weeks ago by jeanefigueiredo2013.

Attachments:

You must be logged in to view attached files.

[Luke Nielsen]

Hello,

Please disable all plugins except these ones:

Elementor
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result. If it will not help you, send access to the website and the error logs from your server.

Kind Regards

• This reply was modified 3 months, 2 weeks ago by Luke Nielsen.
• This reply was modified 3 months, 2 weeks ago by Luke Nielsen.

It hasn’t started working again yet.

You can use any email you want, or you can send temporary access via the link.

Thank you in advance.

Kind Regards

Ok

Hello,

It looks like the mb_strtolower function is disabled on your server. Contact your hosting provider for help with this. https://prnt.sc/qUupvrehLam-

Kind Regards

[jeanefigueiredo2013]

I updated… now the home page doesn’t load.

• This reply was modified 3 months, 2 weeks ago by jeanefigueiredo2013.

Hello,

We checked your website and noticed that you’ve created incorrect slider content. Specifically, in this slide (https://monosnap.com/file/KBVGsrhsy1BgTzkC0P6NDkKJZwkCVj), you displayed the content of the same slide, which is causing your server to fail to process it.

Kind Regards

I didn’t understand how to solve it… could you go back and fix it? Or show me a step by step guide on how I can fix it?

I got it.. thanks!

Hello,

Remove (delete) this https://monosnap.com/file/KBVGsrhsy1BgTzkC0P6NDkKJZwkCVj slider and recheck the issue.

Clear the cache and recheck the issue.

Kind Regards

[Author]

Posts