Home page mods disappear

Hi,
We have been making some mods to our home page via WP Bakery…. we add the banner for example, save, update page, close page, but only the button shows on the screen?? I have cleared the cache etc.

Attachments:

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Also some of the mods appear but with no background colour?

Bump

Hello,

I saw the screenshot you attached.

It seems that the changes are not saving. Please provide with the admin panel login details of the website to check it myself and help you out accordingly.

Sorry but we usually reply to the topics within one or two hours of our working time. So please if you do not mind, please change the rating from 2 stars to 5 stars review, we are obliged your decision.

Best Regards

Here are the login details

Hello,

I have found that you have not updated the Woodmart COre and WP bakery plugin, I have just updated the plugin on the site, and now please delete the cache from your site and check the banner on the homepage. I am sure your issue will be solved.

Best Regards.

Yes solved – thank you

I speak too soon, I just updated a background image and after saving, same problem??

Hello,

I have logged into your website again and the background image is displaying fine. Please clear cache and check back.

Screenshot for Clarification: https://gyazo.com/fcfd2ea452310d8d9b5ab134d2cbba0b

Regards.
Xtemos Studios.

Hello,

We have seen that you have given a negative rating. Kindly Change your review to a positive one that will encourage us to provide you with the best support services. We usually reply within 1 to 2 hours in our working timing and we have also solved your issue as well. Please change your given rating now.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Best Regards.

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