Homepage loading slowly since update

Hi there
I’m sorry but I am a bit upset
How can there be so many errors on our websites as a result of a theme update
Firstly I had to pay almost R1200 just to get assistance with errors not caused by me
Then I had to pay for a developer to assist me
Now my homepage is loading super slow and the advice I receive is try the woomart main theme and see if it helps
My website is built on the child theme how do I just switch over
I have already lost many sales and much revenue as my add to cart button was not adding to cart ( which I have still not resolved as I need to get a developer to assist with this and they are nervous to add code given when no one has even looked at the error on my site but what choice do I have
Is this error going to be permanent I see quite a few other people with the same issue on the forum
And how can, there suddenly just be an issue I have been using the theme almost 10 years, and now this big problem?
I’m not happy I would appreciate it if someone can actually help me resolve these issues as they are directly caused by the theme xtemos created and I am honestly tired of trying to sort this out with very vague minimal assistance
T

Dear Customer,

We sincerely apologize for any inconvenience caused by the recent update. If you are experiencing issues with the slow home page, please know that we are here to help. We will first check if the problem is caused by our theme, and if so, we will work on resolving the issue as soon as possible.

Please do not worry about hiring anyone to fix the problem if it is related to the theme update. We will take full responsibility for resolving any issues caused by the update. We appreciate your patience and understanding as we work to address the issue.

Thank you for bringing this to our attention, and please don’t hesitate to reach out to us if you have any further concerns.

Best regards

Thanks for the response, what should I do now can you advise the next steps?

Hello,

To check and find the root of the problem you need to perform the following tests:

1. Switch to the default WordPress theme and check the home page loading time.

2. If it works fast with default theme, check how it works without the child theme on your website.

3. Also, check the loading time when all non-related plugins are turned off.

Kind Regards

OK but won’t switching to the main theme mess my website up?
I am not a developer I am nervous to try this

Do you mean when switching between parent-child themes? If you didn’t add any custom code to the child theme your website will not be messed up when you switch between themes.

I do have custom code on the child theme yes
Luckily I did not follow the steps
Now what ?

By default, the child theme is empty and it is a place for additional code customization. But you add your custom code at your own risk and our support doesn’t cover fixing issues caused by the custom code.
If the problem is caused by the child theme then you need to fix or remove the code.

Also, the code you added to the child theme that was provided by our support staff doesn’t affect this. So if it is the only code you added there then you can freely switch between themes.

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