Homepagenot showing properly

My homepage is not showing properly how do I fix, this is a multi site, site.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please provide us with your admin access so we can check what is wrong. The password you sent earlier seems to be wrong, and I can’t enter the dashboard.

Kind Regards
XTemos Studio

Here are the credentials

Could you please temporarily disable all plugins that are not related to our theme and switch to the parent theme?

I give you permission to do so, I gave this account super admin privileges, so you should be able to disable all plugins you see fit.For me to do so on my end will place the site down until response which is not idea in our case. Thank you in advance.

Unfortunately, I’m not able to do this on your website. Please check the video https://gyazo.com/ad0812bffcca56d840c61655dc4b7c55

I have deactivated all plugins

Thank you. As we can see, the home page is working without any issues at the moment. Check the screenshot https://gyazo.com/9adfbb29bf655e71b33a4ee0f81f71bb

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