Hotspots on mobile don’t work
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My hotspots on mobile don’t work, if I click nothings happens. I’ve tried also with all plugin disabled with no results.
Can you help?
Hello,
Can you please share the URL of the page where it is situated? Also, share the WP login details so I can check on your site and give you a possible solution.
Best Regards,
The site is in maintenance mode, so you can’t see it if you’re not logged in.
The pages are B2B and Home
I attache my credentials below
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know I will further check and give you a possible solution.
Best Regards,
The issue is not resolved with all plugin deactivated. You can check, from mobile hotspots dont’t work
Hello,
Now check back your site and check the issue. Now it is showing.
See screenshot for clarification: https://ibb.co/qMYPM9tB
Best Regards,
Ok it works with Parent theme, but if i switch to my child theme where i’ve done some change it doesn’t. Do i have to use the parent?
Also the google map is working fine with parent theme but not with the with child. Maybe the problem is in you child theme?
Hello,
It works fine with the parent theme, the issue is coming from the customizations inside your child theme. You’ll need to review and adjust the custom code in your child theme so it doesn’t override or conflict with the theme. I’d recommend checking the modified template files or custom functions added in the child theme and updating them accordingly.
Also note that troubleshooting and fixing customizations in a child theme fall outside the scope of our support.
Best Regards,
.
