How to show the vendor’s Info on Single product page
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I’m using Dokan plugin to create a multivendor’s store
and I tried to show the vendor’s info from Dokan’s settings but It still doesn’t show the vendor’s info
Even tried to add shortcode and it didn’t change anything
Help please.
Hi sub74741,
Thanks for reaching to us and appreciate your patience.
1. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
2. For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author plugin’s support team, who are better equipped to provide you with the guidance you requires.
Regards,
Hi, in this case it is not the author preventing the Dokan Store info from displaying on a single product page, but rather the woodmart theme that has a heavily modified single product page.
In this case, is there a way to use the Woocommerce single product page instead of the woodmart single product page?
Hi brinkcor,
Can you try to disable Custom Products layouts and double check?
Regards,
Hi,
When I disable the woodmart Custom Products layouts the Vendor Info is shown when the option is enabled in Dokan settings. Furthermore, the Vendor Info Tab also becomes available with the other Tabs. This tab is also not shown when using the Custom Layouts from Woodmart.
Hi brinkcor
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Kind Regards,
Hung PD
See next reply for more info.
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This reply was modified 2 months ago by
brinkcor.
Feedback from Dokan as follows:
Currently, a shortcode to display the vendor info box on the single product page is unavailable in Dokan. This section is added automatically by Dokan, but it may not appear if the theme you’re using overrides the default WooCommerce templates.
I confirmed it works fine in other themes, for ex. Astra and Storefront.
From Dokan:
If it works with a different theme, then the issue likely lies with the Woodmart theme’s template structure. In that case, we kindly ask you to reach out to the Woodmart theme support team for help.
Hi brinkcor
After reviewing your website, we’ve found that in order for the vendor’s info to appear on the single product layout, you need to add the Product meta element to the template. This will display the vendor information as expected.
As for the Vendor Info tab, to make it appear, you need to include the Product tabs element in the same template.
Kind Regards,
Hung PD
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