Subject: [URGENT] Critical Recurring Bug on Mobile Product Listing Pages
Hello Woodmart Support Team,
I am writing to you again about a critical bug on my site, and I must admit that my frustration with the theme is growing. Woodmart was excellent at the beginning, but it is now showing random malfunctions that are becoming a major issue.
I chose your theme specifically for its “no-code” capabilities. I strive to build a clean site, but I’m facing bugs that appear for no apparent reason, making them impossible for me to identify.
The specific problem has returned: on the product listing pages (archives/categories), on the mobile version only, the sliding filter widgets panel glitches and leaves a huge blank white space between the top of the page and the product grid.
To give you more context on my troubleshooting attempts: today, I initially suspected the issue might be related to your HTML Block system for short category descriptions. I have had other issues with this feature before (like text appearing behind the product grid), and I started thinking it might be an unstable gadget. Therefore, I have already spent considerable time removing ALL HTML blocks from my category descriptions and reverted to the standard editor. So a major cleanup has already been done on my side.
Despite this, the issue persists. I have a strong suspicion that the bug reappeared right after I made some modifications to my single product page template. I know this should have absolutely no connection with the category/archive page template, which is very strange and suggests a deeper conflict within the theme.
As it stands, my category pages are completely broken on mobile. This is no longer just a cosmetic issue; it is a problem that is directly impacting my revenue.
I am out of options. I need you to please escalate this issue to your developers for an in-depth investigation and a permanent fix.
As usual, I am providing you with administrator access to my site. I urge you to be extremely careful, as the site is live.
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