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HTML Block Does Not Display Properly

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  • #350362

    Altontait
    Participant

    My HTML Blocks do not always display my design properly, sometimes it displays my design correctly and sometimes it does not especially on my product page under the description tab because I am using a shortcode for my product description which I created using HTML Blocks.

    Please see the attached screenshot.

    Cheers,
    Alton

    • This topic was modified 2 years, 1 month ago by Altontait.
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    #350768

    Hello,

    Please insert the site admin access into the Private content below the message area. We will check the HTML blocks.

    Best Regards

    #351154

    Altontait
    Participant

    Please see the admin information below.

    Also, when I click on my product thumbnails it does not change the image. Why is that?

    Cheers

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    #351207

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #351241

    Altontait
    Participant

    Hello,

    The Customer Reviews for WooCommerce is affecting the product thumbnails which is why it does not change the image when I click on a different image. Any suggestions on how to resolve this or which Review plugin will work perfectly with your theme?

    Also. deactivating all the plugins does not solve the HTML block issue. please resolve this issue for me as I’m about to make my website live in a couple of days.

    Cheers

    #351541

    Hello,

    It works well now: https://gyazo.com/c1b55ca789092c327bb45180678bbf16

    The shortcode is the slider that does not relate to our theme, most likely you have deactivated or deleted the plugin.

    Best Regards

    #352058

    Altontait
    Participant

    Hello,

    This issue started before I implemented the shortcode. Therefore, the shortcode is not causing the problem. I removed the shortcode and the issue was not resolved, I redesigned this Description block a couple of times and it still didn’t solve the problem.

    Please take a look at the attached images and read the description

    Cheers

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    #352220

    Hello,

    Please add FTP access. insert the access into the Private content below the message area.

    Best Regards

    #352367

    Altontait
    Participant

    Please see the private content and let me know if it works

    #352742

    Artem Temos
    Keymaster

    Hello,

    It is a bug in our theme. To fix this problem, go to Theme Settings -> Performance -> CSS and enable “Combine CSS”. We will find a better solution in our next theme update.

    https://monosnap.com/file/awSZg84x5L3BJ6KyWjD85NhXLVf9V9

    Kind Regards

    #355173

    Altontait
    Participant

    When I enabled this option, my website is too slow.

    #355282

    Artem Temos
    Keymaster

    Hello,

    We have fixed this issue on your website. Please, check how it works now. We will include the fix in our next theme update as well.

    Kind Regards

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