HTML block (promo pop) losses translation of WPML

Hello,

I have a HTML block of a pop up translated into Spanish and Italian with the WPML plugin, the problem is that previously the Italian translation looked good but now it does not. The rest of the web is displayed well translated except the HTML block that I comment.
How could I solve this? If I go to the String translations section, the strings appear as they should, with their corresponding translations, but it is not shown in the front end. I’ve tried to active/reactivate WPML plugin but it still doesn’t work.

Translated with DeepL.com (free version)

Hi angel-3206,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Hello,

thank you for your reply. I attach images. In the second one you can see how the pop up comes up in Spanish when the rest of the web is in Italian.

Thank you.

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Hi angel-3206,

Thanks for screenshots.

On my end, popup shows correctly translation https://prnt.sc/lK0nLsnn-rWJ Please double check.

Regards,

Hello,

I finally managed to solve it, I forgot to close the thread.

Thanks for your help!

Hi angel-3206,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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