Home Forums WoodMart support forum HTML BLOCKS missing

HTML BLOCKS missing

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #257613

    [email protected]
    Participant

    Hello,
    I have an issue with non-existent HTML blocks in my theme. Their count is 25, and I think it should be 47. It seems this issue appeared with latest WordPress update. Can you please help?

    #257630

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?

    Thank you in advance

    #259455

    [email protected]
    Participant

    Yes. Please take a look

    #259597

    Artem Temos
    Keymaster

    There are only 25 blocks on your website. We don’t see 47 HTML Blocks anywhere on your website https://gyazo.com/e18955be38ecd43218add180ae0ff183

    #259633

    [email protected]
    Participant

    Yes that is the problem! On the other site where I am also using Woodmart theme, I have 47 of them and they are all working.

    On this site, they are broken, with none or also broken editing features.

    I am using WP Bakery

    For example, this is how Promo popup looks.

    Attachments:
    You must be logged in to view attached files.
    #259638

    Artem Temos
    Keymaster

    If you are using WPBakery page builder for your HTML blocks content then you have to select this builder in Theme Settings as you can see on the screenshot https://prnt.sc/x765af

    #259653

    [email protected]
    Participant

    Oh, thank you!

    Can you please just help to bring back my home page elements which have now dissapeared?

    #259655

    Artem Temos
    Keymaster

    As we can see, you have removed your old elements and replaced them with Elementor builder. You can restore them if you have some backups on your server. Contact your hosting provider for help on this matter.
    Otherwise, you want to restore our original dummy content, you would need to reset everything on your website reinstall the theme from scratch.

Viewing 8 posts - 1 through 8 (of 8 total)