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HTML brand blocks are displaying incorrectly on product page "About Us" tab

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  • #282153

    engagetg
    Participant

    Hi,

    The HTML brand blocks that are used for our “About Us” tab are now displaying incorrectly on all of our product pages. I’ve attached an example screenshot of the page load error and the corresponding link to the HTML block displaying correctly.

    Correct HTML Block: https://carecart.com/?cms_block=about-bruder
    Incorrect “About Us”: https://carecart.com/product/bruder-moist-heat-eye-compress

    We noticed the issue a few days ago but thought it might just be a caching issue. After multiple attempts the block still loads incorrectly.

    #282295

    Hello,

    I saw the screenshots you attached.

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios

    #282547

    engagetg
    Participant

    I’ve attached the temp login link in the private content box.

    #282660

    Hello,

    I have logged into your website and edited the brand HTML Block. The issue is due to the stretch row option of the rows.

    Please Edit the HTML Blocks, edit the rows and set the row stretch to default then clear cache and check back.

    Screenshot for Clarification: https://ibb.co/h7cssmw

    Regards.
    Xtemos Studios

Viewing 4 posts - 1 through 4 (of 4 total)