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http 500 error

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #59851

    cumenda
    Participant

    Hi,
    I’m trying to install the theme but when completed the site go down (errot http 500).
    I’ve seen that the folders and files have not the right permissions (usually 755 for folders and
    644 for files).
    Coudl You please help?

    #59861

    cumenda
    Participant

    Hi,
    by thw way, please find the error when I try to activate the theme:

    Fatal error: Cannot declare class WPBakeryShortCode_testimonials, because the name is already in use in /home/falegnamia/shop/wp-content/themes/woodmart/inc/vc-element/testimonials.php on line 206

    #59864

    cumenda
    Participant

    By the way I tried to install the theme to another website (different hosting too) but there are same problems to install the theme.
    I purchased and installed several themes but never had similar troubles.
    Please assist, thank You

    #59872

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #59874

    cumenda
    Participant

    Hi,
    thank You for Your support.
    Please find WP access codes in private content.

    Best regards

    #59876

    Artem Temos
    Keymaster

    We have activated the theme for you. Please, check now.

    #59880

    cumenda
    Participant

    Could You please let me know what cause the trouble on activation?

    #59909

    Artem Temos
    Keymaster

    Hi,

    The problem was caused by some of the installed plugins.

    Regards

Viewing 8 posts - 1 through 8 (of 8 total)