HTTP ERROR 500 when upgrade from woodmart 2.1 to 3.1.1

Hi Support team,

I have just update from woodmart 2.1 to 3.1.1
and deactive all plugins
But HTTP ERROR 500

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Hello,

Thank you very much for choosing our theme and for contacting our support.

Now site works well http://prntscr.com/lbcb4c

What steps should I take to reproduce the problem?

Best Regards

This is my version 2.1 . I’m running version 2.1 Woodmart
When i upgrade or upload from 2.1 to 3.1.1
ít’s not run .

I give you my hosting and my account

Hello,

Deactivate all the third parties plugins not related to the theme and update.

Best Regards

I tried, but same the result.
Could you check for me?

Hello,

Please make the full backup or your site. We shall deactivate all the plugins and switch to the themes. If you added any customization to the function.php of the parent theme, you would lose theme also widgets in footer may be reset. Please confirm your permit.

Best Regards

yes i confirm it

Hello,

First of all, you have two theme version what may cause the problem. http://prntscr.com/lbgiga

When I try to switch to a default theme I also get the 500 error.

When I delete the theme I get fail message. Now I am trying to delete the theme via FTP but cannot log in please check the accesses once again.

Best Regards

You can use Cpanel to log and delete theme.
The Woodmart 2.1 version ( can used) i archived with file name woodmart-old.zip
and the new 3.1.1 in name woodmart.zip

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As we can see, there is some kind of PHP error appears when our theme is active. It seems that your server doesn’t display errors and just returns 500 Internal Server Error and it is impossible for us to understand what kind of error is there. You need to contact hosting providers and ask to give you the error log when you visit your website with our theme active. Then, send us this PHP error so we can check why it appears.

Reply from Hosting providers

In this regard, the current hosting at VinaHost supports customizing PHP version as well as related values. So you can enable / disable error messages (display_errors), enable / disable log errors (log_errors) with each respective php version.

For the support of the developer support, he can provide their cPanel login page with instructions to change php version, turn on / off error:

+ Edit the version of PHP

Go to cPanel, under Software => select “Select PHP Version” => Here you can customize the PHP version you want to use. When done click on “Set As Current”

+ Add / remove extensions

Go to cPanel, under Software => select “Select PHP Version” => Here you can customize PHP Extensions by ticking on which extension you want to enable. When finished click “Save”

+ Customize PHP parameters.

Go to cPanel, under Software => select “Select PHP Version” => Click “Switch to PHP Options” on the right => Here you can customize the PHP values ​​you need. When finished click “Save”

My hosting information in below

Thank you so much

Hi,
Attchment file in below

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i think some funtions of theme confict .
Could you reply me soon .
I have not enough time to fix it.

As we can see, there is only one error from our theme’s files PHP Fatal error: Uncaught Error: Call to undefined function mb_convert_case(). And it can be fixed by installing mbstring extension on the server https://github.com/shaarli/Shaarli/issues/1053

yes, thank you so much.

Solution is :

installing mbstring extension on the server

You are welcome!

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