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Hubspot

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  • #610296

    danhastan
    Participant

    i just bought the woodmart theme for my site, but i found a problem when install hubspot. there is an exclamation mark on the hubspot menu, once i click it nothing appears just a white screen. how to solve this?
    I get a notification to connect my hubspot and only a white screen appears.

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    #610366

    Hung Pham
    Keymaster

    Hi danhastan,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    #638996

    danhastan
    Participant

    I share my account details in the extra information section.

    #639234

    Hung Pham
    Keymaster

    Hi danhastan,

    Please double check, it worked perfectly on my end https://ibb.co/YT165KjF

    Regards,

    #639248

    danhastan
    Participant

    Hi Hung Pham,

    Thank you for your attention, but hubspot still doesn’t work from my side. only blank screen. here is my screenshot – https://ibb.co.com/hx3FJ4wK

    I can’t see anything from the link you provided – https://ibb.co.com/Q3jScRFR

    Please check, thank you

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    #639253

    Hung Pham
    Keymaster

    Hi danhastan,

    Please take a look at new screenshot https://prnt.sc/Qn3J0Hc_zeMv

    Can you please clear all cache and double check?

    Regards,

    #639258

    danhastan
    Participant

    I have removed the chace from my hosting, wordpress and chrome. i still can’t use hubspot. https://prnt.sc/oTt8huiD0Yv2

    #639261

    danhastan
    Participant

    Hi Hung Pham,
    I tried with another browser and it worked.
    Thank you.

    #639265

    Hung Pham
    Keymaster

    Hi danhastan,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

    #639422

    danhastan
    Participant

    Hi Hung Pham,

    can you help me to install hubspot tracking code on all pages of my website?

    #639698

    Hung Pham
    Keymaster

    Hi danhastan,

    Installation or customization are out of our basic support.

    For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author plugin’s support team, who are better equipped to provide you with the guidance you requires.

    You can read this article for more details https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code

    Kind Regards,

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Viewing 11 posts - 1 through 11 (of 11 total)