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I am encountering difficulties with the Ajax cart addition feature

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • #487388

    julian.beer
    Participant

    Dear Woodmart Team,

    I hope this email finds you well. I am reaching out regarding an issue on my website, mrm-neu.de. I am encountering difficulties with the Ajax cart addition feature. Specifically, there seems to be a problem where the products added to the cart require a full page reload in order to appear. Furthermore, during the checkout process, the added products do not show up at all.

    I have attempted various troubleshooting steps, including reviewing settings and configurations, but the problem persists. Given the importance of seamless cart functionality and a smooth checkout process, I am hoping you could provide some insights or guidance on how to resolve this issue.

    Your prompt attention to this matter would be highly appreciated. Please let me know if there are any specific details or actions required from my end to facilitate a solution.

    Thank you for your assistance. Looking forward to your response.

    Best regards,

    #487391

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #487399

    julian.beer
    Participant

    Thanks for your fast Feedback.
    I already tried to disable every Plugin, but the Problem was still the same.

    #487403

    Artem Temos
    Keymaster

    Please, keep all plugins temporarily turned off. Thank you

    #487409

    julian.beer
    Participant

    So you can login yourself now on the site or?

    #487413

    Artem Temos
    Keymaster

    Yes, we can login on your website now. Please, keep all plugins temporarily off so we can check the problem.

    Kind Regards

    #487519

    julian.beer
    Participant

    Alright, do you have any Ideas for this Problem?

    #487527

    Artem Temos
    Keymaster

    Hello,

    We need to test without plugins first to understand if the issue is caused by the theme or not. As we can see, there is some kind of redirect that breaks this functionality but we don’t have this redirect in the theme.

    Kind Regards

    #487550

    julian.beer
    Participant

    I think the Reason for this are Problems with the CheckoutWC Plugin…

    #487558

    julian.beer
    Participant

    If I replace Woodmart with Hello Elementor, everything works smoothly without any issues, and the products are also displayed in the checkout. Is there a way to obtain an older version of the Woodmart Theme so that we can test it? Thank you very much.

    #487573

    Artem Temos
    Keymaster

    Hello,

    Do you mean that when you disable this plugin it starts working correctly? Can we switch between themes on your website to test it ourselves?

    Kind Regards

    #487574

    julian.beer
    Participant

    Yes after I disabled the Woodmart Theme it starts working. You can try it yourself, the Hello Elementor Theme is installed.

    #487576

    Artem Temos
    Keymaster

    Yes, it looks like our theme is not compatible with this particular plugin, unfortunately.

    #487579

    julian.beer
    Participant

    It works with the older Themeversion. Is it possible to get an older Woodmart Version?

    #487622

    julian.beer
    Participant

    The Version 7.1.4 has the same Problem…

    #487625

    Artem Temos
    Keymaster

    Hello,

    Please, specify the version number and we will install it on your website.

    Kind Regards

    #487627

    julian.beer
    Participant

    Hello,

    i’m not sure which Version Number i should try, it only need to work without the Checkout Bug.

    Are there any ideas for this?
    Thank You.

    #487658

    Artem Temos
    Keymaster

    Hello,

    Unfortunately, we don’t know which version you used before. We can install any version you request.

    Kind Regards

    #487679

    julian.beer
    Participant

    I found a solution to add this myself with PHP and CSS:

    add_action(‘woocommerce_checkout_before_order_review’, ‘custom_force_render_cart_in_checkout’, 20);

    function custom_force_render_cart_in_checkout() {
    echo ‘<div class=”custom-checkout-cart”>’;
    woocommerce_order_review();
    echo ‘</div>’;
    }

    And here CSS:
    /* Adjust product image size, align left, and add spacings. */
    .attachment-woocommerce_thumbnail.size-woocommerce_thumbnail {
    width: 80px;
    height: auto;
    float: left;
    margin-right: 10px;
    border-radius: 15px;
    margin-bottom: 20px;
    }

    /* Display product name and price inline with the image. */
    .product-name,
    .product-price {
    display: inline-block;
    }

    /* Hide unnecessary info in the checkout. */
    .wc-gzd-cart-info.delivery-time-info,
    .wc-gzd-cart-info.units-info,
    .wc-gzd-cart-info.unit-price.unit-price-cart,
    .cart-subtotal,
    .woocommerce-shipping-totals.shipping,
    .order-total,
    .order-tax,
    .product-total {
    display: none;
    }

    /* Adjust the product table to full width and make background transparent. */
    .shop_table.woocommerce-checkout-review-order-table {
    min-width: 100% !important;
    background: none;
    }

    /* Hide table header. */
    thead {
    display: none;
    }

    #487823

    Artem Temos
    Keymaster

    Hello,

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

    Kind Regards

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