I am unable to reactivate my theme
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I purchased and tried using this theme three months ago, and it was installed smoothly at that time.
Now I have logged out of that server and installed the theme on a new server. I am using the same domain name, but when using the previous activation code, the page prompts “Domain is not valid or empty
What should I do?
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Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder
Thank you in advance.
Okay, I’ll send it to you now
This is a newly installed server without many complex settings or installed plugins
By the way, as it is a brand new default installation, you can freely operate and edit its contents if needed.
Hello,
Sorry, but we can’t open your website at the moment https://gyazo.com/f8396df2fccf5700cf5806157c276313
Kind Regards
Sorry, I wrote the wrong URL format. Actually, my website currently only supports HTTP. In my previous content, I mistakenly wrote HTTPS instead
You need to configure HTTPS first. Without certificate, you will have a lot of issues with API requests like this.
Sure, I have already completed the relevant settings for HTTPS and tried activating it again, but still cannot activate it. Please help me.
You need to specify your domain here https://gyazo.com/3a45e9d0365cb61d5ef111e155d43487
Note that both fields should start with https
. Let me know if it helps.
Cool!
I followed your instructions and now I can successfully activate it.
Thank you!
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
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