i can't customize the theme.

Hi, Since i make a purchase,i can’t customize the theme. i have a lot of bugs. I need help

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every time I try to validate a setting, I get the message in the attachement

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please create the main menu in Appearance > Menu and assign it as the main menu, you will solve the problem shown on the screen 1.

Advise, please which problems do you have, if any.

Best Regards

the 2nd screen show a message (NOT FOUND). it appear when I try to validate a change. example that I create a menu and I want to validate

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

Hello. I still have the problem even after deactivte all plugin not related.

i’m not able to validate change in theme options. After hiting the button “save options” you have the result in the 1st screen picture attached.

on the second screen attached, you have an example of options i have tried to validate.

thanks for your assistance.

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Hello,

Please read this article to understand the reason and how to solve the issue https://www.ionos.com/digitalguide/websites/website-creation/what-does-the-404-not-found-error-mean/

Best Regards

As I said in the previous message, errors only occur when I try to customize your theme. I don’t have any problem with the pages or the server. everything is displayed when I access the site. all the links work. it’s just when I try to validate the customization that I have the problem. so it’s related to your theme and I don’t know how to solve it even if I follow the link you sent

Thanks

Hello,

Describe your actions step by step and provide the screen on each step.

Best Regards

I’ve already sent you several captures with descriptions. I send you this one. just go to “theme options”, change a parameter, for example put a google key API, or change a color and try to validate. the message appears

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Hello,

In most cases, this issue is connected to the PHP max input vars limit parameter in your web server configuration. Usually, this parameter is not allowed to be changed on shared hostings so you will need to contact your server providers and ask to increase this limit. Recommended value for this is 10 000

Best Regards

i increase to 20 000 but i still have the problem. I gave you user and passeword. can you take a look?
thank you

Hello,

Please provide your FTP access.

Best Regards

Hello,

Hello,

Please check your credentials once more and send us. Please insert the FTP access to the Private content field under the message area.

Best Regards

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