Home Forums WoodMart support forum I can’t edit, Elementor is blocked

I can’t edit, Elementor is blocked

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #512117

    barajasandromeda
    Participant

    Hello, I want to edit my site with the WoodMart template with Elementor, but it won’t let me, as if it were blocked. I attach a video of the problem.

    It has already been deactivated and activated again and it still does not work. It will be a plugin or the fact that when translating it does not pull things well with the Loco Translate plugin, it generates a conflict. I hope for your support and prompt response.

    #512118

    barajasandromeda
    Participant

    Sorry, I didn\’t see the file upload limit, I left the YouTube link hidden for your information.

    #512185

    Hung Pham
    Keymaster

    Hi barajasandromeda,

    Thanks for reaching to us.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.

    Regards,

    #512433

    barajasandromeda
    Participant

    Thank you for your response, I have done what you tell me and with the Elementor base template it works but not with the template.

    Everything is activated as indicated.

    I request your support and the private information has access so you can see

    If it is necessary to delete and do everything from 0, tell me since your last response makes it seem like you did not want to support me despite having already paid support.

    #512443

    Hung Pham
    Keymaster

    Hi barajasandromeda,

    Thanks for sharing the details.

    However, I can’t access your site due to Recaptcha couldn’t loaded https://prnt.sc/Cek8GfpgOGZn

    Please disable it for a while.

    Regards,

    #512666

    barajasandromeda
    Participant

    Thank you for your response, I have removed the recaptcha from the site, please try again.

    I’ll stay tuned, greetings.

    #512722

    Hung Pham
    Keymaster

    Hi barajasandromeda,

    Thank you for removing that.

    But, please check wp-admin credentials again, it always directed me to Coming soon page https://prnt.sc/A9AiN1hAC2D2

    Regards,

    #512995

    barajasandromeda
    Participant

    Thank you for your response, I will respond in the private part

    #513056

    Hung Pham
    Keymaster

    Hi barajasandromeda,

    It worked well on my end https://prnt.sc/nKVBzkZzF0mo

    Please clear browser cache or CDN and check again.

    Regards,

Viewing 9 posts - 1 through 9 (of 9 total)