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i cant import the demo

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #532221

    niaamir777
    Participant

    hello
    i cant import the demo (prebuilt site).
    When I try to import the pre-built site it gets stuck at 30% And I get this message :
    “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds”.

    Of course, if the demo installation process is repeated several times without paying attention to the above message, the demo will finally be installed, but the installed demo will have severe dissary and duplicate elements.
    Problem statement :
    And the installation process is like that, the first time, up to 30% of the demo is installed easily and at a suitable speed, and then it stops and does not continue, This process continued in the next attempts so that in the second, third, fourth and fifth attempts it is loaded up to 45-60-75-100% respectively.

    I tried different solutions but it didn’t solve the problem, i get the same error even though I set HP_VALUE max_execution_time to 10,000 in the htaccess file.
    so i contacted to host support.
    Hosting support response :
    please contact the template support and send the following link to the template support and inform them that according to this link, the max_execution_time value is higher than the required value stated in the error.
    https://sbid.ir/info.php
    And ask the reason for the error from the template support.
    All the checks and all the necessary actions have been done on your host.
    If your problem is still not solved, the problem is with your site’s software and it needs to be checked by template and plugin support.
    If your template and plugin needs extensions or special settings, you need to get support and let us know.
    what should i do ???
    It’s been a month since I bought the host, but I still haven’t succeeded in installing the template.
    Please reply as soon as possible and solve the problem.

    #532227

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #532348

    niaamir777
    Participant

    Hello
    please email me your answer again.
    your emial was deleted from my email list,by accident and i cant answer you.

    #532351

    Artem Temos
    Keymaster

    You can read my reply above. Don’t need to answer the email. Use the Private content field to send your website information.

    #532360

    niaamir777
    Participant

    thanks fro your attention,
    sorry my freind, i dont get you.
    do you mean the private content field is this page?
    can i answer you here?
    i mean,can i tell you username and password here?

    #532371

    niaamir777
    Participant

    I have to say in your answer,
    I didnt installed any external plugins other than the ones recommended by the template, when I encountered this error.
    That is, the work did not reached this stage at all,And I ran into problem at the very beginning of the work and importing the demo.

    anyway,
    my site information is :

    • This reply was modified 1 year, 6 months ago by Artem Temos.
    #532517

    Artem Temos
    Keymaster

    Hello,

    As we can see, you still have 120s (2min) timeout limit set on your server. Here is a screenshot https://gyazo.com/2a721aee702d403d3a40dcedb3574448
    You need to contact your hosting provider and ask to increase it to 300s. Otherwise, you are not able to import the dummy content.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)