I can’t receive payments via IBN.

I can’t receive payments via IBN.

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2- Can I change the position of the “Country,” “Neighborhood,” and “Address” fields on the payment page?

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I’m getting 2 errors

1- An error occurred while processing your order. Please check if any changes have been made to your payment method and review your order history before placing the order again.

2- A serious issue has occurred on this site. Please check the site administrator’s inbox for instructions. If the problem persists, please try the support forums.

Get detailed information on troubleshooting WordPress issues.

video: https://drive.google.com/file/d/1tmv8L5Pv2MDCRVQD0o3maATWAK6yre3Q/view?usp=sharing

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then let me know I will further check on your site to give you a possible solution.

Best Regards

Please watch the video; I need a solution right away.

https://drive.google.com/file/d/1tXmaLCcSgzDT8It9gwmJvi6qfX3ghkBT/view?usp=sharing

Hello,

The “An error occurred while processing your order” and “A serious issue has occurred on this site” messages are usually caused by a payment‑gateway misconfiguration or code customization.

Please try to activate the parent theme on your site and check the issue. If it works fine with the parent theme , then the issue is coming from the customizations inside your child theme. You’ll need to review and adjust the custom code in your child theme so it doesn’t override or conflict with the checkout functionality. I’d recommend checking the modified template files or custom functions added in the child theme and updating them accordingly.

Also note that troubleshooting and fixing customizations in a child theme fall outside the scope of our support.

Best Regards

1- I set up the site completely from scratch.
2- I didn’t install any additional plugins.
3. I didn’t add any PHP code or anything like that.

Errors
1: An error occurred while processing your order. Please check if any changes were made to your payment method and review your order history before placing the order again.
2: A serious issue has occurred on your site.
Get detailed information on troubleshooting WordPress issues.

https://wordpress.org/documentation/article/faq-troubleshooting/

PLEASE WATCH THE VIDEO; I NEED HELP IMMEDIATELY.

————–

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Hello,

Sorry to say, The login details you provided are not working anymore.

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then please share some screenshots of the issue with the default theme and WoodMart theme and share valid login details so I can further check on your site and reproduce the issue?

Best Regards

I’ve solved the problem—thank you so much. I had it set up to use PHP mail instead of SMTP mail.

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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