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I have a problem at attribute

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  • #274075

    zivmallul1
    Participant

    Hi I have a problem with the attributes (variations) of the template while a customer is trying to select a attribute it is not clicked on the product page and categories page
    Please help me with this bug soon as you can Im truly don’t know what to do..

    Sorry for the screenshot in Hebrew.

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    #274096

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please make sure you have configured the variable product correctly and have added the images into each variation: https://xtemos.com/docs/woodmart/variable-products-swatches/

    If you have configured everything properly and still have the problem, please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #274097

    zivmallul1
    Participant

    Hey, thanks for your fast respond.
    I did correctly the variable section
    i add a screenshots that will let you see.

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    #274102

    zivmallul1
    Participant

    Added Admin Access

    and another problem is that i cant see swatch on product grid.

    #274114

    zivmallul1
    Participant

    This is an error that I get in console

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    #274340

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)