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I have this issue on my website after change theme to Woodmart
- This topic has 30 replies, 2 voices, and was last updated 2 days ago by
Luke Nielsen.
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AuthorPosts
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November 7, 2024 at 12:36 am #610410
ste.lagudaParticipantHello I have this issue on my website after change theme to Woodmart and install “Furniture Demo” on https://test2.essenzadigitale.it/
I really need to fix it. how I can do?
Attachments:
You must be logged in to view attached files.November 7, 2024 at 11:51 am #610468
Luke NielsenKeymasterHello,
I would like to request temporary admin access to the website to take a better look at the issue there.
Also, confirm the permission for plugins deactivation and reimporting the demo content.
Kind Regards
November 7, 2024 at 6:00 pm #610568
ste.lagudaParticipantHere’s admin access:
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This reply was modified 4 months, 3 weeks ago by
Luke Nielsen.
November 7, 2024 at 6:27 pm #610586
Luke NielsenKeymasterHello,
May I disable the 3rd party plugins and reimport the dummy content?
I await your response.
Kind Regards
November 7, 2024 at 7:19 pm #610601
ste.lagudaParticipantSure
November 8, 2024 at 10:31 am #610667
Luke NielsenKeymasterHello,
Please recheck the issue now – https://prnt.sc/BW6n8KaR7kyW
Let me know if you have any additional questions.
Kind Regards
November 8, 2024 at 10:40 am #610674
ste.lagudaParticipantTHanks, can you explain to me what was exactly the issue?
November 8, 2024 at 10:45 am #610678
Luke NielsenKeymasterHello,
When you import the content, some 3rd party plugin affects it and as a result, you had such an issue, so I just reimport content without 3rd party plugins.
Kind Regards
November 8, 2024 at 10:46 am #610680
ste.lagudaParticipantOk, thank you. What was the name of the plugin?
November 8, 2024 at 10:51 am #610685
Luke NielsenKeymasterHello,
I disabled all 3rd party plugins, I don’t know which one causes it.
Thank you for your time.
Kind Regards
November 8, 2024 at 3:17 pm #610787
ste.lagudaParticipantGreat job!
I have another issue with product page: https://test2.essenzadigitale.it/product/kit-upgrade-fast-light-rosso/ (Attachment 1)And I need to add filter color in the sidebar within shop page (Attachment 2)
Thanks
Attachments:
You must be logged in to view attached files.November 11, 2024 at 10:16 am #611175
Luke NielsenKeymasterHello,
It looks like the “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue. So please disable it, clear the cache and recheck the issue.
Thank you for your time.
Kind Regards
November 11, 2024 at 1:37 pm #611255
ste.lagudaParticipantOk, but I have issue with image and carousel now. You can see the attachment.
Attachments:
You must be logged in to view attached files.November 11, 2024 at 1:42 pm #611260
Luke NielsenKeymasterHello,
The carousel works well – https://take.ms/nJdvZ
Clarify what issue with the image you mean.
Thank you for your time.
Kind Regards
November 11, 2024 at 3:08 pm #611296
ste.lagudaParticipantIt was cache, thank you!
I need to change the social profile, how can I do it?
Is that possible to show the color image attribute, instead text, on Shop Sidebar (you can see the attachment)?
Last question: how I can set a popup for promo on the DOM load event? Thanks!Attachments:
You must be logged in to view attached files.November 12, 2024 at 10:22 am #611528
Luke NielsenKeymasterHello,
1. Make sure that all attributes have the color swatches selected – https://prnt.sc/slz3Zagr4ZoO
2. Navigate to Theme Settings -> General -> turn on the Promo popup – https://prnt.sc/4au7IHsQ5gFp
Let me know if you have any additional questions.
Kind Regards
January 7, 2025 at 3:20 pm #628006
ste.lagudaParticipantHello,
I neet to fix this a visualization issue on my product page.You can see it in attachment.
how I can fix it?
ThanksAttachments:
You must be logged in to view attached files.January 7, 2025 at 5:23 pm #628058
Luke NielsenKeymasterHello,
Please disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeThen activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
March 26, 2025 at 3:50 pm #649200
ste.lagudaParticipantCan you help me with this, I’m not a programmer, I can give you WP access.
I have another strange issue.In the English version of the website, on the “Shop” page in the menu, if I click on sorting, price filter, etc., the site shows a blank page. However, it seems to work fine in the Italian version. I need urgent assistance.
Attachments:
You must be logged in to view attached files.March 26, 2025 at 4:06 pm #649207
Luke NielsenKeymasterHello,
Is there any chance that you could give me access to the dashboard area so I can check the settings there?
Looking forward to collaborating with you!
Kind Regards
March 26, 2025 at 4:23 pm #649215
ste.lagudaParticipantSend you private
March 26, 2025 at 5:50 pm #649248
Luke NielsenKeymasterHello,
May I disable 3rd party plugins and enable the parent/default theme for testing?
I await your response.
Kind Regards
March 26, 2025 at 6:22 pm #649261
ste.lagudaParticipantSure, but can you do that tomorrow, cause I have a scheduled cron for the backup tonight.
Thank youMarch 26, 2025 at 6:48 pm #649271
Luke NielsenKeymasterOkay, I will investigate it tomorrow.
Thank you for your time and patience.
Kind Regards
March 27, 2025 at 10:25 am #649420
Luke NielsenKeymasterHello,
After deactivating 3rd party plugins, the issue with the product has disappeared – https://prnt.sc/D3hMozxWbuEJ
As for the translation issue, the same happens on the default theme – https://prnt.sc/n5dIxqhmdIk0 so this is not something caused by our theme, I suggest you contact the plugin support team for further solutions.
Kind Regards
March 27, 2025 at 1:36 pm #649526
ste.lagudaParticipantAfter deactivating 3rd party plugins, the issue with the product has disappeared.
Wich plugins exactly have you deactivating?Still see the same issue on product page.
Attachments:
You must be logged in to view attached files.March 27, 2025 at 1:47 pm #649535
Luke NielsenKeymasterHello,
I have deactivated all 3rd party plugins for testing. In order to find which one exactly causes this, please disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeThen activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
March 27, 2025 at 1:53 pm #649540
ste.lagudaParticipantSorry, yesterday I gave you access to check the issue, and you sent me a screenshot of the product page working.
Can you tell me which plugin was causing the problem?
It seems like we’re not understanding each other.I asked for support with the issue.
I can’t investigate it myself.March 27, 2025 at 1:56 pm #649544
Luke NielsenKeymasterThe “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue.
Kind Regards
March 27, 2025 at 2:13 pm #649552
ste.lagudaParticipantthank you, I tried to disable the plugin, but now I can’t see any page in the english version…
Attachments:
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