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I have this issue on my website after change theme to Woodmart

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  • #610410

    ste.laguda
    Participant

    Hello I have this issue on my website after change theme to Woodmart and install “Furniture Demo” on https://test2.essenzadigitale.it/

    I really need to fix it. how I can do?

    Attachments:
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    #610468

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary admin access to the website to take a better look at the issue there.

    Also, confirm the permission for plugins deactivation and reimporting the demo content.

    Kind Regards

    #610568

    ste.laguda
    Participant

    Here’s admin access:

    • This reply was modified 4 months, 3 weeks ago by Luke Nielsen.
    #610586

    Luke Nielsen
    Keymaster

    Hello,

    May I disable the 3rd party plugins and reimport the dummy content?

    I await your response.

    Kind Regards

    #610601

    ste.laguda
    Participant

    Sure

    #610667

    Luke Nielsen
    Keymaster

    Hello,

    Please recheck the issue now – https://prnt.sc/BW6n8KaR7kyW

    Let me know if you have any additional questions.

    Kind Regards

    #610674

    ste.laguda
    Participant

    THanks, can you explain to me what was exactly the issue?

    #610678

    Luke Nielsen
    Keymaster

    Hello,

    When you import the content, some 3rd party plugin affects it and as a result, you had such an issue, so I just reimport content without 3rd party plugins.

    Kind Regards

    #610680

    ste.laguda
    Participant

    Ok, thank you. What was the name of the plugin?

    #610685

    Luke Nielsen
    Keymaster

    Hello,

    I disabled all 3rd party plugins, I don’t know which one causes it.

    Thank you for your time.

    Kind Regards

    #610787

    ste.laguda
    Participant

    Great job!
    I have another issue with product page: https://test2.essenzadigitale.it/product/kit-upgrade-fast-light-rosso/ (Attachment 1)

    And I need to add filter color in the sidebar within shop page (Attachment 2)

    Thanks

    Attachments:
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    #611175

    Luke Nielsen
    Keymaster

    Hello,

    It looks like the “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue. So please disable it, clear the cache and recheck the issue.

    Thank you for your time.

    Kind Regards

    #611255

    ste.laguda
    Participant

    Ok, but I have issue with image and carousel now. You can see the attachment.

    Attachments:
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    #611260

    Luke Nielsen
    Keymaster

    Hello,

    The carousel works well – https://take.ms/nJdvZ

    Clarify what issue with the image you mean.

    Thank you for your time.

    Kind Regards

    #611296

    ste.laguda
    Participant

    It was cache, thank you!
    I need to change the social profile, how can I do it?
    Is that possible to show the color image attribute, instead text, on Shop Sidebar (you can see the attachment)?
    Last question: how I can set a popup for promo on the DOM load event? Thanks!

    Attachments:
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    #611528

    Luke Nielsen
    Keymaster

    Hello,

    1. Make sure that all attributes have the color swatches selected – https://prnt.sc/slz3Zagr4ZoO

    2. Navigate to Theme Settings -> General -> turn on the Promo popup – https://prnt.sc/4au7IHsQ5gFp

    Let me know if you have any additional questions.

    Kind Regards

    #628006

    ste.laguda
    Participant

    Hello,
    I neet to fix this a visualization issue on my product page.

    You can see it in attachment.

    how I can fix it?
    Thanks

    Attachments:
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    #628058

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    #649200

    ste.laguda
    Participant

    Can you help me with this, I’m not a programmer, I can give you WP access.
    I have another strange issue.

    In the English version of the website, on the “Shop” page in the menu, if I click on sorting, price filter, etc., the site shows a blank page. However, it seems to work fine in the Italian version. I need urgent assistance.

    Attachments:
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    #649207

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can check the settings there?

    Looking forward to collaborating with you!

    Kind Regards

    #649215

    ste.laguda
    Participant

    Send you private

    #649248

    Luke Nielsen
    Keymaster

    Hello,

    May I disable 3rd party plugins and enable the parent/default theme for testing?

    I await your response.

    Kind Regards

    #649261

    ste.laguda
    Participant

    Sure, but can you do that tomorrow, cause I have a scheduled cron for the backup tonight.
    Thank you

    #649271

    Luke Nielsen
    Keymaster

    Okay, I will investigate it tomorrow.

    Thank you for your time and patience.

    Kind Regards

    #649420

    Luke Nielsen
    Keymaster

    Hello,

    After deactivating 3rd party plugins, the issue with the product has disappeared – https://prnt.sc/D3hMozxWbuEJ

    As for the translation issue, the same happens on the default theme – https://prnt.sc/n5dIxqhmdIk0 so this is not something caused by our theme, I suggest you contact the plugin support team for further solutions.

    Kind Regards

    #649526

    ste.laguda
    Participant

    After deactivating 3rd party plugins, the issue with the product has disappeared.
    Wich plugins exactly have you deactivating?

    Still see the same issue on product page.

    Attachments:
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    #649535

    Luke Nielsen
    Keymaster

    Hello,

    I have deactivated all 3rd party plugins for testing. In order to find which one exactly causes this, please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    #649540

    ste.laguda
    Participant

    Sorry, yesterday I gave you access to check the issue, and you sent me a screenshot of the product page working.
    Can you tell me which plugin was causing the problem?
    It seems like we’re not understanding each other.

    I asked for support with the issue.
    I can’t investigate it myself.

    #649544

    Luke Nielsen
    Keymaster

    The “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue.

    https://prnt.sc/SOtiYWF7ur0b

    Kind Regards

    #649552

    ste.laguda
    Participant

    thank you, I tried to disable the plugin, but now I can’t see any page in the english version…

    Attachments:
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Viewing 30 posts - 1 through 30 (of 31 total)