I have this issue on my website after change theme to Woodmart

Hello I have this issue on my website after change theme to Woodmart and install “Furniture Demo” on https://test2.essenzadigitale.it/

I really need to fix it. how I can do?

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Hello,

I would like to request temporary admin access to the website to take a better look at the issue there.

Also, confirm the permission for plugins deactivation and reimporting the demo content.

Kind Regards

[Luke Nielsen]

Here’s admin access:

• This reply was modified 5 months, 1 week ago by Luke Nielsen.

Hello,

May I disable the 3rd party plugins and reimport the dummy content?

I await your response.

Kind Regards

Sure

Hello,

Please recheck the issue now – https://prnt.sc/BW6n8KaR7kyW

Let me know if you have any additional questions.

Kind Regards

THanks, can you explain to me what was exactly the issue?

Hello,

When you import the content, some 3rd party plugin affects it and as a result, you had such an issue, so I just reimport content without 3rd party plugins.

Kind Regards

Ok, thank you. What was the name of the plugin?

Hello,

I disabled all 3rd party plugins, I don’t know which one causes it.

Thank you for your time.

Kind Regards

Great job!
I have another issue with product page: https://test2.essenzadigitale.it/product/kit-upgrade-fast-light-rosso/ (Attachment 1)

And I need to add filter color in the sidebar within shop page (Attachment 2)

Thanks

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Hello,

It looks like the “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue. So please disable it, clear the cache and recheck the issue.

Thank you for your time.

Kind Regards

Ok, but I have issue with image and carousel now. You can see the attachment.

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Hello,

The carousel works well – https://take.ms/nJdvZ

Clarify what issue with the image you mean.

Thank you for your time.

Kind Regards

It was cache, thank you!
I need to change the social profile, how can I do it?
Is that possible to show the color image attribute, instead text, on Shop Sidebar (you can see the attachment)?
Last question: how I can set a popup for promo on the DOM load event? Thanks!

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Hello,

1. Make sure that all attributes have the color swatches selected – https://prnt.sc/slz3Zagr4ZoO

2. Navigate to Theme Settings -> General -> turn on the Promo popup – https://prnt.sc/4au7IHsQ5gFp

Let me know if you have any additional questions.

Kind Regards

Hello,
I neet to fix this a visualization issue on my product page.

You can see it in attachment.

how I can fix it?
Thanks

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Hello,

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Can you help me with this, I’m not a programmer, I can give you WP access.
I have another strange issue.

In the English version of the website, on the “Shop” page in the menu, if I click on sorting, price filter, etc., the site shows a blank page. However, it seems to work fine in the Italian version. I need urgent assistance.

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Hello,

Is there any chance that you could give me access to the dashboard area so I can check the settings there?

Looking forward to collaborating with you!

Kind Regards

Send you private

Hello,

May I disable 3rd party plugins and enable the parent/default theme for testing?

I await your response.

Kind Regards

Sure, but can you do that tomorrow, cause I have a scheduled cron for the backup tonight.
Thank you

Okay, I will investigate it tomorrow.

Thank you for your time and patience.

Kind Regards

Hello,

After deactivating 3rd party plugins, the issue with the product has disappeared – https://prnt.sc/D3hMozxWbuEJ

As for the translation issue, the same happens on the default theme – https://prnt.sc/n5dIxqhmdIk0 so this is not something caused by our theme, I suggest you contact the plugin support team for further solutions.

Kind Regards

After deactivating 3rd party plugins, the issue with the product has disappeared.
Wich plugins exactly have you deactivating?

Still see the same issue on product page.

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Hello,

I have deactivated all 3rd party plugins for testing. In order to find which one exactly causes this, please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Sorry, yesterday I gave you access to check the issue, and you sent me a screenshot of the product page working.
Can you tell me which plugin was causing the problem?
It seems like we’re not understanding each other.

I asked for support with the issue.
I can’t investigate it myself.

The “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue.

https://prnt.sc/SOtiYWF7ur0b

Kind Regards

thank you, I tried to disable the plugin, but now I can’t see any page in the english version…

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