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I have this issue on my website after change theme to Woodmart

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #610410

    ste.laguda
    Participant

    Hello I have this issue on my website after change theme to Woodmart and install “Furniture Demo” on https://test2.essenzadigitale.it/

    I really need to fix it. how I can do?

    Attachments:
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    #610468

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary admin access to the website to take a better look at the issue there.

    Also, confirm the permission for plugins deactivation and reimporting the demo content.

    Kind Regards

    #610568

    ste.laguda
    Participant

    Here’s admin access:

    #610586

    Luke Nielsen
    Keymaster

    Hello,

    May I disable the 3rd party plugins and reimport the dummy content?

    I await your response.

    Kind Regards

    #610601

    ste.laguda
    Participant

    Sure

    #610667

    Luke Nielsen
    Keymaster

    Hello,

    Please recheck the issue now – https://prnt.sc/BW6n8KaR7kyW

    Let me know if you have any additional questions.

    Kind Regards

    #610674

    ste.laguda
    Participant

    THanks, can you explain to me what was exactly the issue?

    #610678

    Luke Nielsen
    Keymaster

    Hello,

    When you import the content, some 3rd party plugin affects it and as a result, you had such an issue, so I just reimport content without 3rd party plugins.

    Kind Regards

    #610680

    ste.laguda
    Participant

    Ok, thank you. What was the name of the plugin?

    #610685

    Luke Nielsen
    Keymaster

    Hello,

    I disabled all 3rd party plugins, I don’t know which one causes it.

    Thank you for your time.

    Kind Regards

    #610787

    ste.laguda
    Participant

    Great job!
    I have another issue with product page: https://test2.essenzadigitale.it/product/kit-upgrade-fast-light-rosso/ (Attachment 1)

    And I need to add filter color in the sidebar within shop page (Attachment 2)

    Thanks

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    #611175

    Luke Nielsen
    Keymaster

    Hello,

    It looks like the “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin causes that issue. So please disable it, clear the cache and recheck the issue.

    Thank you for your time.

    Kind Regards

    #611255

    ste.laguda
    Participant

    Ok, but I have issue with image and carousel now. You can see the attachment.

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    #611260

    Luke Nielsen
    Keymaster

    Hello,

    The carousel works well – https://take.ms/nJdvZ

    Clarify what issue with the image you mean.

    Thank you for your time.

    Kind Regards

    #611296

    ste.laguda
    Participant

    It was cache, thank you!
    I need to change the social profile, how can I do it?
    Is that possible to show the color image attribute, instead text, on Shop Sidebar (you can see the attachment)?
    Last question: how I can set a popup for promo on the DOM load event? Thanks!

    Attachments:
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    #611528

    Luke Nielsen
    Keymaster

    Hello,

    1. Make sure that all attributes have the color swatches selected – https://prnt.sc/slz3Zagr4ZoO

    2. Navigate to Theme Settings -> General -> turn on the Promo popup – https://prnt.sc/4au7IHsQ5gFp

    Let me know if you have any additional questions.

    Kind Regards

    #628006

    ste.laguda
    Participant

    Hello,
    I neet to fix this a visualization issue on my product page.

    You can see it in attachment.

    how I can fix it?
    Thanks

    Attachments:
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    #628058

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

Viewing 18 posts - 1 through 18 (of 18 total)