i made update & i got problem in SVG display in the homepage

Hello there i need to tell you i loved your theme and i bought 4 to 4 customer till now

i got a problem:
I didn’t make an update for the theme for one month or 2 and when i made the update the SVG files in the home page disappeared I don’t know what
when I open the elementor edit I see the file still there but in the font end it doesn’t appear

I tried all the following but doesn’t solve the problem
– I purge the cash
– Regenerate CSS & Data for elementor
– resave primlink
– removed the security and reinstall in again
– and i tried to deactivate the child theme

When I uploaded an old backup for the website it work very good ,after that I updated the theme the SVG disappeared now I am sure the problem when i update the theme

attached file ( to show you only one of the problem but i have many )
– screen shot with SVG in the elementor editing page and a hope page
– screen shot to see that the file is not displayed

Thanks in advance

Hello,

I would like to request temporary admin access so I can look at the settings there better.

Thank you for your time.

Kind Regards

sure, here the credentials below , waiting for your help

Hello,

The server blocks me even if I use VPN – https://prnt.sc/RBMhVyTXOuYk

Could you please add this 176.98.71.35 IP to the whitelist?

Kind Regards

thank you so much trying to help and support me

i appreciate your effort , P

Hello,

Thank you. Currently, I have limited access – https://prnt.sc/556cXCxtA5Eo

In general, it looks like the issue in the Lazy loading, either disable it from 3rd party plugins (e.g. check whether it is disabled in LightSpeed) or give me full access to the admin panel so I can check it by myself.

Thank you for your time.

Kind Regards

am sorry that you don’t have the full access although i made you an Administrator user role, but i will deactivate a plugin that i used to my editor , so you can have a full access

by the way its not a cash plugin as i told you the theme were very good until i update it and i tried a backup it work again good when i update it it made the same errors, but you can check with your self and i hope you could find the problem

Also Do you think its better to update the PHP version to 8.2??

i just found another update from woodmart version 8.1.1 , i update it and then applied all the Patcher , its work find, if you would like to check your self now the admin dashboard have no limit access at all , and am waiting to check it and give me your feedback ,

and also i have an old question is it better to update to 8.2 php version ?

Thanks i advance

Hello,

Glad that the issue was fixed. Yep, now the access is full.

As for the PHP version, from PHP 7.4 or higher. It is required by WordPress.

https://xtemos.com/docs-topic/requirements-wordpress-set-up/

If you have any questions, let me know.

Kind Regards

[Author]

Posts