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I need theme installation

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #475942

    ajdinovicismar
    Participant

    Hi, I can’t install the theme.
    Changed max input time, file size and everything and other but no results.
    I need support to install it

    #475968

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #475980

    ajdinovicismar
    Participant

    Thank you

    #476116

    Artem Temos
    Keymaster

    Sorry, you forgot to send the website URL as well.

    Kind Regards

    #476216

    ajdinovicismar
    Participant

    Sorry

    #476339

    Artem Temos
    Keymaster

    Sorry, but the password seems to be wrong and we can’t access your dashboard.

    #476341

    ajdinovicismar
    Participant

    Hi

    #476342

    Artem Temos
    Keymaster

    Sorry, but we can’t access it. Check this video https://gyazo.com/1b05c797d9a8ad49dfe1627a1ebff3b9

    #476393

    ajdinovicismar
    Participant

    I’m sorry for wasting your time… Can you try with new account?

    #476408

    Artem Temos
    Keymaster

    Sorry, but we can’t enter with this account too https://gyazo.com/97f99c1fa73330caacf354026e3ab6a5

    #476425

    ajdinovicismar
    Participant

    Hi again, I apologize.
    I work on multiple domains at the same time…

    It’s my mistake… The correct URL is below…

    #476557

    Artem Temos
    Keymaster

    Hello,

    As we can see, there is not enough max upload file size limit on your server. In this case, you can try to upload the theme using your hosting control panel. Or you need to contact your server provider and ask to increase this parameter.

    Kind Regards

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Viewing 12 posts - 1 through 12 (of 12 total)