I tired to active Basel by my license it shows wrong

Hey, I just bought Basel from Envato, I active my code in your website under my account for support that is activated,

But when I try to active my theme it shows

“The license key is not valid or already expired”
How can I fix that?
Please help me in this case.
Thanks

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Hello,

Please, send us your admin access as well as your purchase code so we can check this issue on your website.

Kind Regards

Please check private messages.

I gave you access.

We have fixed this issue and activated the theme for you. Please, check how it works now.

[Author]

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