Icon Information Box hidden

All the ‘Information Box’ icons on the web have disappeared.

What’s the reason?

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Hi,

Could you please send us a link to your website where we can see this issue?

Kind Regards

http://potenciacarrasco.com/

Please, provide us your admin access so we can login and check this on your side.

Thank you in advance.

see in private

Hello,

You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add height and width attributes to your <svg> tag like it is shown: http://prntscr.com/krv2y8

Best Regards

But I do not understand why before if they saw each other and not now.

Hello,

The svg images which have hight and width are visible and those which have not are hidden. Follow the instruction above and upload your icons again.

Best Regards

It does not work. Please do it in one and I do the rest.

In this situation are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

They do not need ftp access to upload a modified svg. Please, a solution for the icons that the template brings by default.

When I installed the template, they were displayed well. But not now

We need your FTP access to check why they are not displayed not for upload. We will just check your theme files and see what is wrong.

Aquí lo tienen

Hello,

Please check your FTP access we cannot log-in.

Best Regards

now?

Hello,

The same: http://prntscr.com/kuifi4 Please deactivate blocking on the server, contact your server support.

Best Regards

Is http://ftp.potenciacarrasco.com not ftppontenciacarrasco.com

Hi,

Sorry for the delay, but we still can’t connect to the server https://gyazo.com/3ac8052a867ef77f4451883629d08390

Regards

He checked the connection and I connect. Please try again.

It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

It is already enabled. Try again.

We can’t check it because FTP access still not working https://gyazo.com/82181111d72ef41f26d6ff7b956c3091

Please tell me what your ip is to add it to the firewall. So you can connect via FTP

My current IP is

My server does not allow access . They must use a proxy as an intermediary to connect.

Please, allow access for a moment so we can troubleshoot this problem.

My provider does not allow it. Please, try to solve it with the file manager of wordpress or with ftp proxy.

Icons are not loaded because of this PHP error

file_get_contents(http://potenciacarrasco.com/wp-content/uploads/2018/09/corp-protection-3_150_150.svg): failed to open stream: no suitable wrapper could be found

https://gyazo.com/7081f33fe9d39fe0cf662b9e4266dfca

It appears because this function is disabled on your server https://stackoverflow.com/questions/19527150/failed-to-open-stream-no-suitable-wrapper-could-be-found/19527349

Work correctly. Thanks

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