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Image magnification in the Gutenberg gallery doesn’t work

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  • #644292

    destyle25
    Participant

    Hi.
    Image magnification in the Gutenberg gallery doesn’t work. When you click, a frame appears, but the image itself is not there. You can’t close the frame.

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    #644484

    Hung Pham
    Keymaster

    Hi destyle25,

    Thanks for reaching to us.

    1I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If it doesn’t help, please provide me with temporary wp-admin access to Private Content area, I will debug that issue.

    Regards,

    #646329

    destyle25
    Participant

    Hi. I transferred it to the hosting service and posted the data, please check it out.

    #646624

    Hung Pham
    Keymaster

    Hi destyle25,

    Thanks for details.

    I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Thanks for your patience.

    Best Regards,

    #646672

    Hung Pham
    Keymaster

    Hi destyle25,

    I checked the content and see that the url of the pictures is not correct https://monosnap.com/file/2HJPtqxum4Z5BglVWCzjkD8DBTwYjO, so please replace with correct images, urls and double check.

    Regards,

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Viewing 5 posts - 1 through 5 (of 5 total)