Image optimization bought from another account.
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Hello, we added 5 gb image optimzation image license, but it is not added to the website. Is there any way to be added to the proper Domain?
Hi there,
Please activate the website using the purchase code linked to your XTemos account. The Image Optimizer subscription must also be purchased under the same account.
Please provide the following details so we can check this for you:
– The website domain you want to activate
– The purchase code used to activate the theme
– The email address of the account where the Image Optimizer subscription was purchased
Kind regards,
XTemos Studio
Information proviдded in Extra Information
Hi there,
We found the Image Optimizer subscription, but it was purchased under a different XTemos account than the one you are currently using.
For the subscription to work on your website, the theme purchase code used to activate the site must be linked to the same XTemos account where the Image Optimizer subscription was purchased. Otherwise, the theme activation and the subscription cannot be connected.
Kind regards,
XTemos Studio
I have found the purchase code
Hi there,
The quota is not updated on the website automatically. It will be synchronized when you send the first image optimization request.
Please click the Optimize button for the first image, and the available quota should then update accordingly.
Kind regards,
XTemos Studio
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