Image scaled down

Hi.

We need to use an image on a product description.

This image is 1200 x 7000.
Whenever i upload it, it gets scaled down, so the image is not properly read.

How can we do to upload the image on its actual size?

Hello,

You need to add the image by means of Single Image element and insert “full” in the image size field.

Best Regards

Thanks.

But that’s not the problem.
The problem is however i upload the image, it gets scaled down.
Even the name of the file gets renamed to “xxxx-scaled.jpg”.

What can we do?

Hello,

Yes, you apply the zoom effect, in order to show the zoom image should be resized and then increased in the size. Try to deactivate zoom. Please note the image would not be in its natural size as there is no space enough for such a big image. The image is 100% width but depends on the column width. You can configure big images in the Theme settings > Product page > Images.

Best Regards

Hi.
Like i said on my first post.

The image i want to use is on the product DESCRIPTION, not the product photos.

We need to show an infographic description, so we made a really tall image, and want to use it on the description. The widht is ok, but the height is not. We need to be able to use full height of an image on the description.

Hello,

Please provide the site admin access to the private area I want to see how have you added image and suggest how to increase.

Best Regards

The credentials are on the private area.

Hello,

Have a look at the screen: https://prnt.sc/r4gwo0 your image is full-width and it is displayed in its natural sizes without any scaling.

Make sure you have uploaded an image of the proper size. Check how it works on any default theme

Best Regards

Thanks, Elise.

Like I said before, the problem is that the image gets scaled down when i upload it.
I told you, that even the filename gets renamed by default when i upload it.

In the screen you provided, of course the image is showing on its original size, because that’s the size after being scaled down on the upload!!!

Please read this sentence (also said on my first post) with detail:
Our 1200 x 7000 image gets scaled down on the upload. How can we do to upload the image on its actual size?

Thanks in advance.

For anyone facing this issue.
I found the fix.

Wordpress by default has a max size for the images.

Adding this line to your functions.php, gets rid of the limit:

add_filter( ‘big_image_size_threshold’, ‘__return_false’ );

Hello,

Thank you for sharing the information. If you have any questions please feel free to contact us.

Best Regards

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