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Image scrolling on product
- This topic has 9 replies, 2 voices, and was last updated 3 years, 11 months ago by
Aizaz Imtiaz Awan.
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AuthorPosts
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March 10, 2021 at 10:13 pm #272544
steph_inventParticipantHello,
I am using variation on a product and I have noticed that when I do not select any option, I can scroll and see all the image correctly (cf. screenshot: without options) however when I select an option, I can scroll but I cannot see correctly the last photo of the product (cf. screenshot: with option).
Thanks in advance
RegardsAttachments:
You must be logged in to view attached files.March 11, 2021 at 7:57 am #272638
Aizaz Imtiaz AwanKeymasterHello,
I saw the screenshots you attached.
Please provide the URLs of the products to check it myself and help you out accordingly.
Best Regards.
March 11, 2021 at 8:28 pm #272824
steph_inventParticipantHello,
Please find below the asked details.
Regards
March 12, 2021 at 7:32 am #272926
Aizaz Imtiaz AwanKeymasterHello,
I have visited your website.
Please deactivate all the third party plugins activate the parent theme then clear cache and check back.
If the problem continues then leave all the third party plugins deactivated and tell me with the permissions to debug then we will troubleshoot with the theme plugins.
Best Regards
March 12, 2021 at 12:07 pm #273049
steph_inventParticipantHello,
Thanks for your reply.
I have followed your instructions but the problem persists.
Please feel free to debug.
Thank you
RegardsMarch 12, 2021 at 1:07 pm #273091
Aizaz Imtiaz AwanKeymasterHello,
I have logged into your website and saw most of the third party plugins are still activated. Please deactivate all the third party plugins and then tell me then we will troubleshoot with the theme plugins.
Regards.
Xtemos StudiosMarch 12, 2021 at 3:31 pm #273126
steph_inventParticipantHello,
Thank you for your reply.
Would you tell me please what you call third party? Because all the third parties plugins I have left activate are those who came with your theme.
There was still 1 that I just disactivate. Would you please check again?
Thank you
RegardsMarch 13, 2021 at 6:35 am #273210
Aizaz Imtiaz AwanKeymasterHello,
The plugins that come with the Theme are recommended plugins. Any other plugins are third party plugins.
So you need to deactivate all the third party plugins except the theme recommended plugins then tell me then we will troubleshoot with the theme plugins.
Best Regards
March 13, 2021 at 7:39 am #273218
steph_inventParticipantHello,
Kindly find attached the activated plugins, please let me know what else should I disativate? If there is anything more to disactivate, please free to do it. This will help us to gain some time in resolving the issue.
Thank you
Regards
Attachments:
You must be logged in to view attached files.March 13, 2021 at 9:00 am #273228
Aizaz Imtiaz AwanKeymasterHello,
I have logged into your website and it seems that the issue is with the product images you are using they are off different sizes that’s why the gallery auto adjusts.
Basically the product images are controlled by woocommerce and our theme doesn’t influence this. WooCommerce Allows some settings that you can find under Appearance >> Customize >> WooCommerce >> Product Images.
You can read our detailed documentation about image alignment and content in the following link:
https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/Best Regards
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