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Image scrolling on product

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #272544

    steph_invent
    Participant

    Hello,

    I am using variation on a product and I have noticed that when I do not select any option, I can scroll and see all the image correctly (cf. screenshot: without options) however when I select an option, I can scroll but I cannot see correctly the last photo of the product (cf. screenshot: with option).

    Thanks in advance
    Regards

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    #272638

    Hello,

    I saw the screenshots you attached.

    Please provide the URLs of the products to check it myself and help you out accordingly.

    Best Regards.

    #272824

    steph_invent
    Participant

    Hello,

    Please find below the asked details.

    Regards

    #272926

    Hello,

    I have visited your website.

    Please deactivate all the third party plugins activate the parent theme then clear cache and check back.

    If the problem continues then leave all the third party plugins deactivated and tell me with the permissions to debug then we will troubleshoot with the theme plugins.

    Best Regards

    #273049

    steph_invent
    Participant

    Hello,

    Thanks for your reply.

    I have followed your instructions but the problem persists.

    Please feel free to debug.

    Thank you
    Regards

    #273091

    Hello,

    I have logged into your website and saw most of the third party plugins are still activated. Please deactivate all the third party plugins and then tell me then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios

    #273126

    steph_invent
    Participant

    Hello,

    Thank you for your reply.

    Would you tell me please what you call third party? Because all the third parties plugins I have left activate are those who came with your theme.

    There was still 1 that I just disactivate. Would you please check again?

    Thank you
    Regards

    #273210

    Hello,

    The plugins that come with the Theme are recommended plugins. Any other plugins are third party plugins.

    So you need to deactivate all the third party plugins except the theme recommended plugins then tell me then we will troubleshoot with the theme plugins.

    Best Regards

    #273218

    steph_invent
    Participant

    Hello,

    Kindly find attached the activated plugins, please let me know what else should I disativate? If there is anything more to disactivate, please free to do it. This will help us to gain some time in resolving the issue.

    Thank you

    Regards

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    #273228

    Hello,

    I have logged into your website and it seems that the issue is with the product images you are using they are off different sizes that’s why the gallery auto adjusts.

    Basically the product images are controlled by woocommerce and our theme doesn’t influence this. WooCommerce Allows some settings that you can find under Appearance >> Customize >> WooCommerce >> Product Images.

    You can read our detailed documentation about image alignment and content in the following link:
    https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)