Images not changing on shop products

Hi team,

Our client discovered a new bug on his website. Specifically, when he goes on the shop page, there are a few products that don’t change the colour when you press the colour circles (attributes). For examples please see screenshots attached.

https://mgconcept.co.uk/shop/

We would be grateful if you could help.

Thanks!

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Hello,

Please, disable all external plugins and send us your admin and FTP access so we can check what is wrong there.

Kind Regards

Hi,

Please check private area for admin and FTP details. All external plugins have been deactivated.

Thanks!

Hello,

You can fix it by applying patch # 361980. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it doesn’t work for you.

Kind Regards

Hello,

Thank you for your suggestion but it doesn’t work for us.

I applied the patch and then tested on incognito.

Thanks!

You need to have featured images uploaded to each variation to make it work https://gyazo.com/bf6aa7e76cd67a76f9b5c730a2a3e9aa

Hello again,

If you log in and check this product for example:

https://mgconcept.co.uk/product/compact-office-desk-with-hutch/

You will see that it does have a featured image on the WAX 001 colour variation uploaded in the back-end but it still doesn’t change it’s color on the main shop page if you click on that specific colour attribute (which is the last one in the row)

Please let me know if I haven’t been specific enough or if you need more details,

Thanks!

Hello,

We just checked this product and see that it doesn’t have a featured image uploaded https://gyazo.com/5328eb75fab001013e75fda2469284ab

Kind Regards

Hello again,

I see what you mean now. Will tell my client to upload accordingly. Thank you!

Great, you are welcome! Feel free to contact us if you have any further questions.

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