Import AJAX problem. Please, try import data manually.

Hi,

I made a fresh install of my WordPress and reinstall the theme but now I have ajax import problem, I don’t why. I tried all the troubleshooting steps mentioned in previous posts, but nothing worked, I even tried to reinstall wordpress completely twice but it’s still the same thing
Please help

Hello,

Thank you so much purchasing our theme and contacting our support center.

Could you please prepare a fresh installation of WordPress and provide us your admin and FTP access so we can check what is wrong there and try to do the import for you?

Kind Regards
XTemos Studio

Hello,

Please help me to check my site. Is it alright？

And I find another maybe here is something wrong ant the support of Chinese is not friendly.

Thank you.

Vince

Hi,

As we can see, our dummy content was imported correctly. What is wrong with Chinese support? Could you please describe your problems in some details?

Regards

Hello

When I switch the system language to English，500.
When I update the YITH WooCommerce Compare to 2.2.3., 500

…

Sorry, Again.

When I switch the system language to Chinese，500.
When I update the YITH WooCommerce Compare to 2.2.3., 500

…

Hi，

I reappear the problem，I switch the system language to Chinese，And login as admin.

Attachments:

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Hi,

So could you please provide us your admin access so we can reproduce it too.

Regards

Sure. Thank you.

Could you please provide us your FTP access as well?

sorry i didnot add FTP function. so if i can do something?

If you don’t have the FTP access information you can contact your hosting providers and request it.

SFTP?

We just checked and noticed the following PHP error Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 1966080 bytes). You need to increase your PHP memory limit on the server to make it work correctly. And we also suggest you to upgrade your PHP version to 5.6+

I have just change php memory limit to 512M, IS it alright?

so should I update the YITH WooCommerce Compare to 2.2.3?

Is it working correctly now? We suggest you to update the PHP version firstly.

Okey I THink I Should Change a hosting provider first.

Thank you Very much!

You are welcome! Contact us if you have any additional questions or concerns.

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