“Import AJAX problem. Please, try import data manually.”

“Import AJAX problem. Please, try import data manually.”

I need demo for electronic
please help me

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Hello,

Thank you so much for contacting our support center.

Sorry, but your website is not working for us at all. https://gyazo.com/c6c78677e0fdaa4f3c0dc19ca93ae5bf

Kind Regards
XTemos Studio

Heloo

But as we said, we are not able to visit your website at all. It doesn’t work.

No problem on me

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Try to contact your hosting providers and ask to disable any kind of country location restrictions.

my hosting providers :
Please inform your ip address

you can accsess now
please check

OK, now we can access. Could you please provide us your FTP also?

helooo

We meant FTP access to your website files, you can contact hosting providers and ask for this if you don’t have it.

check

This access doesn’t give us a permission to edit files

again

Nothing changed, we still can’t edit your files.

my hosting said :
you can access and edit file
because i have been send FTP to you

We got this error https://gyazo.com/4d7f4c6c095acd4b3dbb9964ecf8cf6c

what should i do for the problem

how get ssolution

From my hosting :
instruct to use cPanel File Manager only

Sorry, but why you can simply give us a correct FTP access? Why your hoster can allow us to change the files?

We can’t check why you get this error if we even can’t edit wp-config.php file to see errors on your website.

from my hosting.

Regards, it seems the xtermos is not aware that the wp-config.php file permission is 0400, please ask xtermos to first convert the xtermos file permission to 0644 and return to 0400 after the change is completed for further security.

from my hosting.

Regards, it seems the xtermos is not aware that the wp-config.php file permission is 0400, please ask xtermos to first convert the xtermos file permission to 0644 and return to 0400 after the change is completed for further security.

helooo,

“Please change the wp-config.php file permission to 0644 first before saving, the file permission was set to 0400 for wordpress protection”

I am very unlucky to have bought the template from you with very bad service
thanks.

We don’t know why, but our base import doesn’t work on your website. Even we try manually via Dashboard -> Tools -> Import -> WordPress (default WordPress import) it doesn’t work and simply redirects to 404 page https://gyazo.com/56d049b3c61529ec83b09156f8801ee9
We are sure that there is some issue with your hosting server. The problem is that images can’t be loaded from our server. So you now have the electronics version but it doesn’t include most of the images. Maybe your providers may help in this situation. We spent a few hours trying to find a workaround for that. If it is not satisfying for you, we are ready to give you a refund and you will get your money back.

Please check again,
at this time securty mode off

The problem is that I’m not at the office now and my IP is changed. Could you please disable location restrictions? Or you can try to run the import yourself now.

heloo

Please check again,
at this time securty mode off

Hello,

The problem is still there and images can’t be downloaded from external resources.

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