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Import demo fail

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  • #567975

    lecannewsvan
    Participant

    Hello,
    When importing woodmart theme demo there is an error: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” Even though I increased it to 360 it still fails. Guide me on how to handle it.
    Thanks,

    #567979

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #567987

    lecannewsvan
    Participant

    Hello,
    Right to access the website.
    Please help me handle it,
    Help me import Electronics demo
    Thanks,

    • This reply was modified 3 weeks, 6 days ago by Artem Temos.
    #568008

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/7f908780cc4c07fdf24ce4db4e648c6e

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)