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Impossible to order

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  • #660375

    esprit-celadon.com
    Participant

    Hello,

    Since yesterday it’s not possible anymore to place order and this error message is displayed :
    “Une erreur est survenue lors du traitement de votre commande. Veuillez vérifier la présence d’une éventuelle transaction sur votre moyen de paiement et consulter votre historique de commande avant de réessayer.”

    Other problem, the add to cart button doesn’t work anymore too.

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    #660519

    esprit-celadon.com
    Participant

    It seems that our website doesn’t work since Woocommerce update.
    Thanks for help.

    #660531

    esprit-celadon.com
    Participant

    I’ve found the cause, it was last Woocommerce update which was causing problems.
    I had to revert to the previous version to get the site working again.
    However, keep in mind that the Woodmart theme doesn’t work with WooCommerce version 9.8.5, and nobody to help for paid support that’s actually just a forum.
    That’s a bit of a stretch…

    #660604

    Hello,

    I have updated the latest version of woocommerce (9.8.5) on our test site with woodmart theme and it is working fine.

    Check the article below for help: https://satisfyhost.com/blog/fix-there-was-an-error-processing-your-order/

    If you have any questions feel free to contact us.

    Best Regards,

Viewing 4 posts - 1 through 4 (of 4 total)