In the product page, thumbnails image of the product do not appear (on mobile)

Hello,

I have an issue with the thumbnails images of product page in mobile.
They don’t appears. (no problem in desktop)

I put the URL in private so you can check. With admin access if you need.

Thanks

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and check your site admin access I cannot log in.

Best Regards

Hello,

That is what I did. Actually, If I switch to Storefront (woocommerce default theme) it works.

So this is issue is definitely related to woodmart theme.

In theme settings -> product page -> image -> “Thumbnails position” if I select “Horizontal carrousel” it works, thumbnails appears. But not when I select “bottom 2 columns”.

Again, this issue only appears in mobile.

Thanks
“

Hello,

Please provide your site admin access to the private area.

Best Regards

OK

Hello,

Now I am checking and it works https://prnt.sc/vzt02n

Please provide the product with the problem.

Best Regards

Sorry, that is because I have selected “Horizontal carrousel”.

I have set it back to “bottom 2 columns” and the problem is there.

Please check again

Hello,

Please check the credentials I cannot log in to your site.

Best Regards

Sorry

Hello,

I have checked the settings. On mobile, all the thumbnails images go into the carousel

You can try option Bottom (horizontal carousel) in the Theme Settigns > Product page > Images.

Images would be also carousels however they would be visible.

Best Regards

I thought if I select “Bottom (2 columns)” pictures will appears like in desktop. Not with carousel. So the user can see all thunbnails instantly. Is there a way to do that ?

Hello,

I will check with the dev team if it is possible to customize and let you know. It may take some time I will get back to you soon.

Best Regards

Hello,

Our theme has designed to hide the thumbnails into the carousel not to make the page long. All the image gallery is scrolled when you move the main image.

Alternatively, you can set the design Horizontal bottom, in this case the gallery would also be a carouse, however, it would be visible.

Best Regards

[Author]

Posts