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Infinite loading for the checkout page

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #29930

    mirko
    Participant

    Good morning,
    I have a problem with the checkout page. On this page the loading of the tab containing the details of the order, is infinite, not being able to complete the order.
    I have the latest version of the Basel theme, the 3.7 and all the updated plugins, except WPBakery Page Builder.

    Can you help me?
    Thank you.

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    #29945

    Artem Temos
    Keymaster

    Hi,

    Could you please try to disable your maintenance mode plugin and check again?

    Regards

    #29954

    mirko
    Participant

    I haven’t active plugin for maintenance mode

    #29961

    Artem Temos
    Keymaster

    Here is what we see when visiting your website https://gyazo.com/020515929a8493088623b8b091bfae54

    #29974

    mirko
    Participant

    Yes it’s an html page, I wrote, however, the credentials to access from backend in the previous post, in any case:

    Homepage: https://www.valeriacorvino.it/home/
    Single product page: https://www.valeriacorvino.it/prodotto/terra-fuoco-acqua-aria/
    Checkout page: https://www.valeriacorvino.it/checkout/

    Thanks so much.

    #29975

    Artem Temos
    Keymaster

    You need to remove this page to make checkout work correctly since it breaks some AJAX requests.

    #29980

    mirko
    Participant

    Thank you very much, I did a test temporarily deleting the index.html file and the checkout page worked, although in the past, on other sites, I loaded an html page to hide the site to the user and I never had this kind of problems .
    Thanks again.

    #30007

    Artem Temos
    Keymaster

    You are welcome!

Viewing 8 posts - 1 through 8 (of 8 total)

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