Infinite scroll issue

Hi

For archive products, i set “infinites scroll” in the theme settings

it works

but from time to time, every 3 days, it doesnt work anymore, and all products are loading on the same page which results in a slow loading as it loads all products from the category (ignoring pagination rules) instead of just showing 12 products then 12 more when scrolling with infinite scrolling

why is this happening ?

we have test sites and we have the same problem on test sites

we cannot share access as those are client tests sites but as we reproduced the issue on test sites you can do the same, what could cause the issue ?

thank you

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

For some reason the number of products per page in archive products is not taken into account from time to time

so all products appear on one page, without pagination, resulting in a major performance problem

it seems woodmart option “posts_per_page” has a problem, is it in a transient ? in a wp post meta ?

a solution we found to force 12 products per page is the following function :

add_action( 'pre_get_posts', function( $query ) {

    if ( is_admin() || ! $query->is_main_query() ) {
        return;
    }

    if ( $query->is_post_type_archive( 'product' ) || $query->is_tax( get_object_taxonomies( 'product' ) ) ) {

        $query->set( 'posts_per_page', 12 );
    }
});

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution.

Best Regards,

[Maxor]

Of course the first thing we tested is deactivating all 3rd party plugins, but no change, and we have very few 3rd party plugins and very common & safe ones
it comes from woodmart theme
we had the same issue on other woodmart sites
for some reason “posts_per_page” value is not stable
when this problem occurs, resaving the settings solves it, but then a few days later the issue is back
so it comes from how woodmart stores the value (transient… or else)

• This reply was modified 1 month ago by Maxor.

Hello,

It’s usually caused by server-side caching, not the theme itself. When the cache serves an old version of the query args, the pagination breaks and all products load on one page. Saving the Theme Settings clears that cached value, which is why it works temporarily.

To fix it permanently, please try the following:
Clear all layers of cache (server cache, Redis/Object Cache, plugin cache + any CDN).

Best Regards,

There is no cache

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

[Author]

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