Information box carusel image not same size

Hi, I found another issue, after the 4 information box in the carusel the image is in full but it’s not at the same size as the others 544×363, even I tried to resize it due the full is not working and I noted that the image takes 544×303 instead of 363.

see pictures attached

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Hi manuel.gordoa,

Thanks for reaching to us and take our apologies for the long delay in answering.

You are using image heights are not same. I kindly recommend you preparing images with titles you want before uploading them to your media library using the graphic editor (Photoshop or any other) to have a nice-looking grid.

Regards,

All the images are not the same in terms of height and width, but the carousel is resizing them except this one, even if I tried to customize the size it doesn’t work as I showed you in previous pictures attached. What should be the size per your comment in Photoshop?

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attaching the other 2 images.

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you can check it in https://hilactosa.com

Hi manuel.gordoa,

The first two images have the same height and that’s why it looks equal https://prnt.sc/pabHEWrdwASN You can try with other image that has the same height and check again.

Regards,

ok, so I adjusted the image to the same height size 1707px and it’s not working. please review it and you have the access to the page.

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Hi manuel.gordoa,

It should be 1356https://prnt.sc/v-Rrc-GyV0KP

I created test page with placeholder that has different with and SAME height, it looked well https://hilactosa.com/9816-2/

Regards,

I saw, but I would like you to use the same picture as I did.

Hi manuel.gordoa,

There is no such an option to even carousel boxes with different heights, unfortunately.

Regards,

you didn’t get it, please use the picture that I told you in your carousel you created.

Hi manuel.gordoa,

I answered earlier.

The height of image should be 1356 https://prnt.sc/v-Rrc-GyV0KP So that’s why it doesn’t look good.

Regards,

so I resized all images in the carousel to 1356px Height and I moved the second place to make sure cache wasn’t saving the old result, but it didn’t work with the picture even I changed every picture name. what else could wrong?

Hi manuel.gordoa,

Thanks for your patience.

It looks good on my end now https://prnt.sc/8KOLYay24pjl

Please clear browser cache and check again.

Regards,

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